topic Re: Used phone in Get Support

Used phone

maginng — Wed, 18 Jan 2023 18:03:40 GMT

The money has been taken but no confirmation of the phone I purchased.

Handy1 — Wed, 18 Jan 2023 18:05:49 GMT

@maginng Uh oh need to open a ticket to find out when it shipped and when to expect it

Getting support / submit ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

softech — Wed, 18 Jan 2023 18:06:14 GMT

@maginng how long has it been??

you can try to open ticket for status update

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "CPO Phone", then click on one of the choices, then click "Cancel my Order", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

HALIMACS — Wed, 18 Jan 2023 18:14:50 GMT

You may wish to check your spam or junk folders of your email account/address that you ordered the device from.

Yummy — Wed, 18 Jan 2023 18:20:17 GMT

If your credit card has been charged then you did purchase phone from PM.

Check all folders in your email mailbox for confirmation. If you did not get any ask agent why not.