topic Re: change email address in Get Support

change email address

MKRNP — Wed, 18 Jan 2023 14:42:45 GMT

Hello.

I cannot log into my profile as the email address used was a 'work' email and I no longer work there and can no longer access this email address.

I need to update my email address so I can login and update my credit card details also.

Please help. How can I update my profile to a new email address?

Thank you.

Re: change email address

Handy1 — Wed, 18 Jan 2023 14:47:38 GMT

@MKRNP @To change email you need supports help

Getting support / submit ticket

edit once your logged in again you go to payment tab and update cc info

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: change email address

HALIMACS — Wed, 18 Jan 2023 14:52:06 GMT

@MKRNP

You don’t need a working email address to log into public mobile self serve site.

The email address is just a username … so unless you forgot your password and need to send a password reset link to the registered email address, it’ll still work.

Re: change email address

BKNS27 — Wed, 18 Jan 2023 14:59:08 GMT

@MKRNP

You can still login to your account as it is your login ID. The only time you will run into issues login is when your account is suspended and you can’t have the 2FA code sent text but only to your email.

Only a CS_Agent can assist you in changing the email in your account.

Re: change email address

MKRNP — Wed, 18 Jan 2023 15:00:16 GMT

Unfortunately there is no option for us to use text messaging when we try to login. It defaults to email notification only!

Re: change email address

BKNS27 — Wed, 18 Jan 2023 15:02:11 GMT

@MKRNP

This means your account is suspended as I noted.

Re: change email address

Handy1 — Wed, 18 Jan 2023 15:02:52 GMT

@MKRNP @Reach out to support and regain access to your account

while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.