topic Re: Switched plans and won't update in Get Support

Switched plans and won't update

jt123 — Wed, 18 Jan 2023 09:40:21 GMT

I signed up to switch plans in Novembe when the $40 15GB 4G plans came out around black Friday. At the time I had just started a billing cycle so I set to start the plan on my renewal (from an old $45 6GB plan). When I go into my billing, it looks like the new pricing structure started kicking in, it says 15GB in my billing etc. but my account still says I am on the $45 6GB plan and it says I only have 6GB of data in my usage. I just click to switch again as of my next billing cycle in hopes that it will work, but would really rather get the extra data now and not have to wait another whole month just to see it not work again. Are there mods who can help?

Re: Switched plans and won't update

jt123 — Wed, 18 Jan 2023 09:49:05 GMT

Nevermind! I clicked on related content *should have just searched first! and saw the cache, incognito mode suggestion. They really need to fix that!

Re: Switched plans and won't update

darlicious — Wed, 18 Jan 2023 10:55:33 GMT

@jt123

Nice....solved it on your own. Yes the cache issue is terrible.....apparently because I never seem to have that problem?

Re: Switched plans and won't update

softech — Wed, 18 Jan 2023 11:10:08 GMT

@jt123 my advise is to ALWAYS use Incognito mode to login to avoid confusion 🙂

@darlicious i am surprise you have no problem given you managing so many accounts. Account switching on the same browser is the perfect recipes for this cache issue..

Re: Switched plans and won't update

computergeek541 — Wed, 18 Jan 2023 11:28:42 GMT

@softech wrote:
@jt123 my advise is to ALWAYS use Incognito mode to login to avoid confusion 🙂

@darlicious i am surprise you have no problem given you managing so many accounts. Account switching on the same browser is the perfect recipes for this cache issue..

Just wait until you see bits an pieces mixed together from multiple accounts displayed on the screen.

Re: Switched plans and won't update

esjliv — Wed, 18 Jan 2023 11:42:43 GMT

@computergeek541 wrote:
Just wait until you see bits an pieces mixed together from multiple accounts displayed on the screen.

😮 @computergeek541

I've yet to see that!

Re: Switched plans and won't update

darlicious — Wed, 18 Jan 2023 13:21:45 GMT

@softech

Ironically I have a very strange looking renewal going on in my account at the moment so I may be paying for it now? Anyone know when the rewards accounts started to display only your last 24 months of earning history? It reminds me of the points calculator....?🤔

Re: Switched plans and won't update

dipcore — Wed, 18 Jan 2023 14:15:45 GMT

I have similar issue. I requested a new plan ($40 15GB 4G) and according payment history last two month I was charged according new plan.

But on my profile it still says I'm on old plan, and next payment shows numbers according old plan!

I did clean browser cache!

Re: Switched plans and won't update

esjliv — Wed, 18 Jan 2023 14:19:31 GMT

@dipcore wrote:
I have similar issue. I requested a new plan ($40 15GB 4G) and according payment history last two month I was charged according new plan.
But on my profile it still says I'm on old plan, and next payment shows numbers according old plan!
I did clean browser cache!

@dipcore - did you also try to click the little circle refresh button in your My Account to hopefully reflect the more current information on your account?

Maybe also try a different device to log into My Account and see what is says.