topic Re: US Roaming not working in Get Support

US Roaming not working

Malleyp — Tue, 17 Jan 2023 22:32:51 GMT

I paid for 15 days US roaming. The money has come out of my bank account. I have 3 days left. I cannot make a phone call in the US. I get a message saying I did not buy the add-on. But I did.

Re: US Roaming not working

dust2dust — Tue, 17 Jan 2023 22:34:47 GMT

What's this?..#4 now? Sheesh. This is a problem. Only support can fix that for you. Figures Public would screw up yet another thing.

Re: US Roaming not working

hTideGnow — Tue, 17 Jan 2023 22:34:57 GMT

hi @Malleyp so, the first 12 days worked?

you got the bundle with voice?

try make calls in different part of the city. Roaming Talk needs 2G on T-Mobile, which is not very reliable

Re: US Roaming not working

darlicious — Tue, 17 Jan 2023 23:41:42 GMT

@Malleyp

Can you text?

Re: US Roaming not working

esjliv — Wed, 18 Jan 2023 00:17:43 GMT

@dust2dust wrote:
What's this?..#4 now? Sheesh. This is a problem. Only support can fix that for you. Figures Public would screw up yet another thing.

At least 4 @dust2dust 🙄

@Malleyp If your 15 days are not up and you are getting that message submit a ticket to CSA and inquire about why this is, and get them to fix this.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: US Roaming not working

Malleyp — Wed, 18 Jan 2023 01:42:42 GMT

Yes

Re: US Roaming not working

dust2dust — Wed, 18 Jan 2023 01:49:32 GMT

Are you using an iphone? iphone allows you to do instant messaging that looks a lot like texting. Are your texts green or blue bubbles? Are you still able to text to an Android phone? Are you able to use cell data (not wifi)?

Adding - does "texting" only work when on wifi?