topic Re: SIM card won't register updated plan in Get Support

SIM card won't register updated plan

Pandalover — Tue, 17 Jan 2023 20:53:56 GMT

I'm not sure why, but it won't show on my SIM card that my plan got upgraded. I log into my account, and it's updated to the new plan. I tried restarting my phone, removing SIM card then put it back in, and changing SIM card slots. None of it worked, my bank account got charged for the new plan but my SIM card still shows my old plan I was using prior. Please help!

Re: SIM card won't register updated plan

hairbag1 — Tue, 17 Jan 2023 20:55:02 GMT

@Pandalover

Re: SIM card won't register updated plan

Handy1 — Tue, 17 Jan 2023 20:56:28 GMT

@Pandalover

Try again incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh page. ^^^

Re: SIM card won't register updated plan

hairbag1 — Tue, 17 Jan 2023 21:09:41 GMT

@Pandalover

when you log in to your account (use incognito mode), and your plan shows as the new plan...then all is well.

There's nothing for you to do with the sim.

Just make sure talk / text / data is working properly. If you upgraded recently to the newer 4G plans, they could take 72 hours for that to change to 4G.

Re: SIM card won't register updated plan

Pandalover — Tue, 17 Jan 2023 21:15:57 GMT

It's already showing on my account that my plan updated to the new one. But on the SIM card itself, it hasn't changed over to the 4G speed with 20GB of data. It's still using 3G network speed with 3GB of data. The only thing that changed, was the payment on my bank account.

Re: SIM card won't register updated plan

dust2dust — Tue, 17 Jan 2023 21:19:06 GMT

@Pandalover- The sim doesn't show anything like that. Maybe your phone is set to 3G. Set it to 4G/LTE. Maybe you set a maximum for data usage to 3gb. I would just turn it off seeing as how this place doesn't charge anything extra for overages.

Re: SIM card won't register updated plan

Handy1 — Tue, 17 Jan 2023 21:19:33 GMT

Your calls will still be on 3G your data however should say 4G/ LTE is your network setting set to 4G or LTE also it can take up to 48 hours before you notice a difference in speed

Re: SIM card won't register updated plan

Pandalover — Tue, 17 Jan 2023 21:34:01 GMT

It won't give me that option to switch from 3G to 4G network speed. I got updated to the new plan on Jan 13th.

Re: SIM card won't register updated plan

softech — Tue, 17 Jan 2023 21:35:25 GMT

@Pandalover what phone do you have?

Re: SIM card won't register updated plan

Pandalover — Tue, 17 Jan 2023 21:37:30 GMT

I'm not sure how I would turn that off, it's not giving me the option to switch from 3G to 4G network speed.

Re: SIM card won't register updated plan

Pandalover — Tue, 17 Jan 2023 21:55:28 GMT

Samsung A02

Re: SIM card won't register updated plan

softech — Tue, 17 Jan 2023 22:02:24 GMT

@Pandalover it could be a phone compatibility issue

Samsung A02 does have some 4G bands for PM but does not have all the compatible bands

But, you can still check Preferred network type , follow the steps here.

https://www.helpforsmartphone.com/public/en/samsung/galaxy-a02s/android-10/guides/24/Switch-between-3G-4G-Samsung-Galaxy-A02s

Re: SIM card won't register updated plan

Pandalover — Tue, 17 Jan 2023 22:07:00 GMT

My network shows LTE/3G/2G, does that mean I'm already using 4G network speed or still using 3G?

Re: SIM card won't register updated plan

Handy1 — Tue, 17 Jan 2023 22:08:44 GMT

@Pandalover @If you see LTE that means your getting it for your data as you should

edit LTE is 4G it’s the same thing

Re: SIM card won't register updated plan

computergeek541 — Tue, 17 Jan 2023 22:23:04 GMT

@Handy1 wrote:
@Pandalover @If you see LTE that means your getting it for your data as you should

The type of network that is being connected to is unrelated to the plan and plan changes. All plans connect to the same networks.

Re: SIM card won't register updated plan

softech — Tue, 17 Jan 2023 22:25:04 GMT

@Pandalover yes, the mean your phone will auto switch between 2G/3G/LTE . This is the correct setting

on your phone status bar on top, does it show LTE or 3G ?

and how long you have made the plan switch ? it takes 48 hours for the new speed to come

Re: SIM card won't register updated plan

computergeek541 — Tue, 17 Jan 2023 22:24:48 GMT

@Pandalover wrote:
My network shows LTE/3G/2G, does that mean I'm already using 4G network speed or still using 3G?

No, it doesn't, although you might be. The 3g and 4g plans are a reference to the speed. Both types of plans can use the LTE network.