topic Re: Plan update in Get Support

Plan update

mmarlies42 — Tue, 17 Jan 2023 17:50:07 GMT

I had requested a change to my plan and it was accepted. Today, my anniversary/payment date, I note that the change did NOT go through and the old amount was charged. How do I change my

Re: Plan update

Handy1 — Tue, 17 Jan 2023 17:52:56 GMT

@mmarlies42

Try again incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh page. ^^^

Re: Plan update

toppy — Tue, 17 Jan 2023 18:24:30 GMT

@mmarlies42 try waiting for another 24 hr or Try again incognito mode/private mode

Re: Plan update

softech — Tue, 17 Jan 2023 18:27:56 GMT

@mmarlies42 wrote:
and the old amount was charged.

@mmarlies42 did you get the charged amount from your credit card or on My Account?

if on My Account only, logon using Incognito Mode and check again

and go to Credit card and check how much PM charged

Re: Plan update

mmarlies42 — Tue, 24 Jan 2023 23:35:33 GMT

No worries! Issue resolved!