topic Cannot Process Payment in Get Support

Cannot Process Payment

SteveC2283 — Tue, 17 Jan 2023 15:47:52 GMT

I'm trying to setup a new account and transfer my number from another provider. When I try to process the payment and activate the sim, I get a message, we are unable to process your payment at this time, please try another card. I've tried two different cards, but still get the same message. Both cards are working elsewhere.

Re: Cannot Process Payment

Yummy — Tue, 17 Jan 2023 15:54:20 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Cannot Process Payment

porcupine — Tue, 17 Jan 2023 15:55:38 GMT

recheck all your numebrs if you put in the wrong number for your credit card or voucher a couple of time you will need to contact an agent

Re: Cannot Process Payment

esjliv — Tue, 17 Jan 2023 16:10:02 GMT

@SteveC2283 - are you using a credit or visa debit card?

Check to see if you have any services on the public mobile SIM card. Insert it into the phone and restart it, anything work?

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Re: Cannot Process Payment

SteveC2283 — Tue, 17 Jan 2023 16:19:17 GMT

I'm using a Visa Credit Card. I will try all suggested fixes before submitting a ticket. Thanks for you help.

Re: Cannot Process Payment

SteveC2283 — Tue, 17 Jan 2023 16:44:10 GMT

I was able to setup my account and process the payment using my old cellphone. Thank you for all your suggestions.