topic Can’t get into my account in Get Support

Can’t get into my account

dougwarehouse — Tue, 17 Jan 2023 15:45:45 GMT

I have tried for four days to get into my account unless someone helps,my account will be going dormant, and it will be shut down because I need to change some information on the account. .

Re: Can’t get into my account

Handy1 — Tue, 17 Jan 2023 16:05:16 GMT

@dougwarehouse @Try again incognito private mode there are cache issues

Re: Can’t get into my account

esjliv — Tue, 17 Jan 2023 16:12:16 GMT

@dougwarehouse

Have you ever created a My Account before?

If having issues with your password, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If after trying above/other suggestions, you can submit a ticket here for help: Create or forgot My Account email or password link

Re: Can’t get into my account

hycm53 — Tue, 17 Jan 2023 17:11:05 GMT

@dougwarehouse wrote:
I have tried for four days to get into my account unless someone helps,my account will be going dormant, and it will be shut down because I need to change some information on the account. .

Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login, so don't use mobile device to login.
Follow above method try login again.

If still doesn't work, chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help

Re: Can’t get into my account

BKNS27 — Tue, 17 Jan 2023 18:19:22 GMT

@dougwarehouse

What do you need to change on your account? If it is the email address then you need to contact a CS_Agent for assistance.

It your account has been dormant for longer than 90 days then your account is closed, SIM will render useless and you lost your number.

Re: Can’t get into my account

dougwarehouse — Tue, 17 Jan 2023 19:46:05 GMT

The account is still active because I’m using the phone but I have changed credit card.

Re: Can’t get into my account

dabr — Tue, 17 Jan 2023 19:53:37 GMT

@dougwarehouse Have you tried logging with incognito or private mode as already suggested and/or clearing cache/cookies or even using a different browser? It's probably also a good idea to use desktop to login if possible.

You can also purchase a voucher from SDM, 7/11, London Drugs or Shell and add the funds by dialing 611 on your phone which gives you more time to sort out the account access issue.

Re: Can’t get into my account

dougwarehouse — Tue, 17 Jan 2023 20:08:07 GMT

Thank you so much for the suggestion. For four days, I tried to login with my mobile device and got nowhere. I went to my laptop and first try I was in. Thank you thank you, Doug.

Re: Can’t get into my account

computergeek541 — Tue, 17 Jan 2023 22:35:05 GMT

self solution removed