topic Re: login Error in Get Support

login Error

Xz_yan — Tue, 17 Jan 2023 02:42:42 GMT

the error code is ("massage": "unauthorized")

Re: login Error

Handy1 — Tue, 17 Jan 2023 02:43:26 GMT

@Xz_yan @Try again incognito mode private mode or even try another device or laptop

Re: login Error

softech — Tue, 17 Jan 2023 02:44:09 GMT

@Xz_yan Try logging in with Incognito mode or another browser and it should work

Re: login Error

HALIMACS — Tue, 17 Jan 2023 02:46:49 GMT

@Xz_yan wrote:
the error code is ("massage": "unauthorized")

That sounds like an interesting "massage", @Xz_yan 😉

Re: login Error

pmbc — Tue, 17 Jan 2023 02:46:36 GMT

What browser are you using? I've found that Edge dev doesn't work and I have to use a different browser.

Re: login Error

Xz_yan — Tue, 17 Jan 2023 02:47:40 GMT

It has been three days. I tried to login in through different devices. Iphone, Macbook and Sumsung phone. I did turned off and restart the phones. I got all same error message. And not able to reset password too. Now the my service off on the line, even*611, couldn't help.

Re: login Error

hairbag1 — Tue, 17 Jan 2023 02:48:46 GMT

@HALIMACS

I've read about unauthorized messages. 🤗

Re: login Error

Handy1 — Tue, 17 Jan 2023 02:50:49 GMT

@Xz_yan @You can get a voucher and do 611 no pin needed

you May need support if your reset password and still can’t get in

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Re: login Error

softech — Tue, 17 Jan 2023 02:55:32 GMT

@Xz_yan I think I saw this as an account issue and need PM support to look into it

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: login Error

esjliv — Tue, 17 Jan 2023 12:08:10 GMT

@Xz_yan wrote:
the error code is ("massage": "unauthorized")

@Xz_yan i've gotten that recently, but it past after I tried again later. I didn't even have to clear cache or go incognito. But if your service is not working now, that is different.

Have you restarted your phone or removed and reinserted your SIM card, or tried your SIM card into another phone to see if services work?

What happens when you dial # 1-855-478-2542 or # 1-855-4PUBLIC to check the status of your account?

Did you have any suspicious transactions your reported on your credit card statement lately? If it something like that was reported from a public transaction, this could mess your account up. If this is the case, submit a ticket with CSA by methods provided to get this sorted out.