topic Re: Calls direct to voicemail in Get Support

Calls direct to voicemail

markmanning — Tue, 17 Jan 2023 03:21:08 GMT

I joined Public Mobile 4 hrs ago and all of my calls go directly to my voicemail. I changed my message, but the calls still go voicemail?

Re: Calls direct to voicemail

softech — Tue, 17 Jan 2023 03:22:35 GMT

@markmanning

did you request porting?

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card and can only make outgoing calls, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed

Re: Calls direct to voicemail

Handy1 — Tue, 17 Jan 2023 03:22:55 GMT

@markmanning @Did you just port your number over ? Did you receive text from old provider to confirm the port that you would have 90 mins to reply YES to

Re: Calls direct to voicemail

BKNS27 — Tue, 17 Jan 2023 03:32:33 GMT

@markmanning

It sounds like porting your number from another carrier is incomplete because you didn’t reply to the text confirming you are porting over to PM with YES with the old SIM in your phone. There is a 90 minute window for you to reply or porting will be cancelled.

You will need to contact a CS_Agent to restart the porting process. Their hours are 6:00am to 10:00pm EST. Have your old SIM ready for them to private message you back.

You can still create a ticket through SIMon Chatbot at the bottom of the page or private message them on the envelope icon above.

Re: Calls direct to voicemail

esjliv — Tue, 17 Jan 2023 12:02:21 GMT

@markmanning - ensure to restart your phone after changing provider's and entering a new SIM card into your phone.

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port over to Public Mobile and to receive calls from until port is complete.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If still having issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Calls direct to voicemail

markmanning — Tue, 17 Jan 2023 18:10:03 GMT

Thanks just got it working

Re: Calls direct to voicemail

markmanning — Tue, 17 Jan 2023 18:10:39 GMT

Thanks did that right away

Re: Calls direct to voicemail

markmanning — Tue, 17 Jan 2023 18:11:49 GMT

Thanks just got it working now