topic Re: myaccount.publicmobile.ca/ does NOT work! in Get Support

myaccount.publicmobile.ca/ does NOT work!

musicollector — Tue, 17 Jan 2023 01:27:08 GMT

When I phoned 611 it tells me I can access my account at this URL. I tried several different browsers to no avail.

Then, I discovered that it is a secure site. So, the (partial) announcement should include the https:// prefix, because most people might have no clue.

Re: myaccount.publicmobile.ca/ does NOT work!

softech — Tue, 17 Jan 2023 01:31:14 GMT

@musicollector I guess most browser will automatically add https:// if you just type the URL, like if you type msn.com, browser will add https:// in front of it

and yes, the My Account URL is: https://selfserve.publicmobile.ca/

are you able to login now?

Add: and I tried to type just http://selfserve.publicmobile.ca , it actually redirect me to https and then the actual telus site

Re: myaccount.publicmobile.ca/ does NOT work!

hycm53 — Tue, 17 Jan 2023 01:33:11 GMT

@musicollector wrote:
When I phoned 611 it tells me I can access my account at this URL. I tried several different browsers to no avail.

Then, I discovered that it is a secure site. So, the (partial) announcement should include the https:// prefix, because most people might have no clue.

Try using computer or laptop. I tried it using laptop and it works.

Re: myaccount.publicmobile.ca/ does NOT work!

dust2dust — Tue, 17 Jan 2023 01:53:59 GMT

If your browser has it, set your browser to always use https or secure sites. Or use an add-on. It is odd that Public uses that url in that stupid 611 text but there it is. https will get there.

Re: myaccount.publicmobile.ca/ does NOT work!

musicollector — Tue, 17 Jan 2023 02:00:49 GMT

Thanks, but that is not the graceful solution. When I am travelling and away from home, is precisely when I need to depend on my phone as I do not carry my laptop[ everywhere I go. 🙂

Re: myaccount.publicmobile.ca/ does NOT work!

musicollector — Tue, 17 Jan 2023 01:59:33 GMT

Oh, I was able to login even before I posted my original post. But I was only pointing it out that the announcement is incomplete. They need to modify it so that others who might not realize it might know.

Re: myaccount.publicmobile.ca/ does NOT work!

musicollector — Tue, 17 Jan 2023 02:09:33 GMT

Wow, as per you last line, we have three different URL's for the same thing!
http://selfserve.publicmobile.ca
https://account.publicmobile.ca
https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&client_id=...

Clear as mud. 🙂

Re: myaccount.publicmobile.ca/ does NOT work!

BKNS27 — Tue, 17 Jan 2023 02:14:15 GMT

@musicollector

You probably know by now that the login website you have is wrong.

It is:

https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&client_id=cc26d3b9-3370-4d0c-a591-ae94d713186e&state=63eQeOwef12phCaKj_StzSua&response_mode=query&redirect_uri=https%3A%2F%2Fselfserve.publicmobile.ca&nonce=x8ESlzcMKKiNujcK3XF5I5o-&scope=openid%20profile%20email%201965%201966%201967%201968%201969%201970%201971%201972%201975%201977%201979%20S-1%201995

I have the login page saved on Google Chrome on my iPhone. Never had issues login except when the site is down. I have the 2FA code sent by text to my iPhone to access my account.

Re: myaccount.publicmobile.ca/ does NOT work!

musicollector — Tue, 17 Jan 2023 02:17:50 GMT

I am going to look for an add-on. I wish I could create a bookmark that automatically switched to icognito, built-in. Thanks.

Re: myaccount.publicmobile.ca/ does NOT work!

softech — Tue, 17 Jan 2023 02:26:08 GMT

@musicollector how about Incognito mode for all ?

https://www.technipages.com/how-to-make-chrome-open-incognito-mode-by-default

Re: myaccount.publicmobile.ca/ does NOT work!

softech — Tue, 17 Jan 2023 02:29:04 GMT

or you can create a shortcut to launch Incognito mofe for selfserve site

https://www.makeuseof.com/open-internet-shortcut-private-incognito-mode/

Re: myaccount.publicmobile.ca/ does NOT work!

musicollector — Tue, 17 Jan 2023 03:58:52 GMT

Thank you.

Re: myaccount.publicmobile.ca/ does NOT work!

musicollector — Tue, 17 Jan 2023 04:03:31 GMT

But that is not for my phone. It is for Windows. I have no issue logging in on Windows with any browser.

Re: myaccount.publicmobile.ca/ does NOT work!

softech — Tue, 17 Jan 2023 04:39:20 GMT

@musicollector are you on Android?

Incognito mode for all.

https://www.google.com/amp/s/beebom.com/how-always-open-chrome-firefox-incognito-mode-android/amp/

Re: myaccount.publicmobile.ca/ does NOT work!

computergeek541 — Tue, 17 Jan 2023 04:46:06 GMT

@musicollector wrote:
When I phoned 611 it tells me I can access my account at this URL. I tried several different browsers to no avail.

Then, I discovered that it is a secure site. So, the (partial) announcement should include the https:// prefix, because most people might have no clue.

The Self Serve site being typed in without the https:// hasn't worked for the longest time. Typing in that part of the address really shouldn't be necessasry, and it never used to be.