topic Re: Cannot login... in Get Support

Cannot login...

Teezem — Tue, 17 Jan 2023 06:03:28 GMT

I have cleared my caches restarted my phone, my browser and have tried using different browsers and in incognito mode and still I receive the "Page Expired" page. This needs to be fixed.

Re: Cannot login...

Meow — Tue, 17 Jan 2023 00:53:25 GMT

Try to use Computer, not phone

Re: Cannot login...

statusquo — Tue, 17 Jan 2023 00:55:59 GMT

I agree with you public mobile should be fixing this but now you will need to wait and try later if you cannot get in.

Re: Cannot login...

Handy1 — Tue, 17 Jan 2023 00:58:05 GMT

@Teezem @Did you clear web browser history

Re: Cannot login...

softech — Tue, 17 Jan 2023 01:05:02 GMT

@Teezem

you are using saved password?

Page Expired because you are using saved password and you click Login button

yes, just not click the Login button. Once you pikced your saved password, do nothing, the browser will automatically log you in and you should be all good

Re: Cannot login...

Teezem — Tue, 17 Jan 2023 01:11:23 GMT

I was clicking the Login button, not clicking and waiting IS the trick!

I didn't look close enough to notice that it was processing the login without clicking that button.

Re: Cannot login...

softech — Tue, 17 Jan 2023 01:12:16 GMT

@Teezem actually it is a browser feature, but not very good in our case... LoL

Re: Cannot login...

Teezem — Tue, 17 Jan 2023 01:12:25 GMT

@softech has the solution.

Re: Cannot login...

Teezem — Tue, 17 Jan 2023 01:15:47 GMT

Ya, you're right, if you're too fast with the Login button you won't notice. Hehe

Learn something new everyday!

Re: Cannot login...

statusquo — Tue, 17 Jan 2023 01:16:33 GMT

Is this a particular browser problem or do all browsers have this though I don't remember encountering it before but it's nice to learn about these things.

Re: Cannot login...

softech — Tue, 17 Jan 2023 01:17:38 GMT

@statusquo I know Chrome for sure has this feature

I think Edge has it, too (not 100% sure)

Not sure about Safari or other browsers

🙂

Re: Cannot login...

Teezem — Tue, 17 Jan 2023 01:18:39 GMT

It was with 3 different browsers and auto fill on but if I didn't click the Login button so fast I would have been fine.

Re: Cannot login...

softech — Tue, 17 Jan 2023 01:20:00 GMT

@Teezem which are the 3 browsers you use? Chrome is one of them I guess

Re: Cannot login...

Teezem — Tue, 17 Jan 2023 01:20:21 GMT

Edge has the feature.

Re: Cannot login...

Teezem — Tue, 17 Jan 2023 01:22:26 GMT

Chrome, Edge and DuckDuckGo

Re: Cannot login...

statusquo — Tue, 17 Jan 2023 01:22:49 GMT

Thank you teezem and softech and yes learn something new everyday! I also use chrome but so far I haven't had this come up but will remember for the future.