topic Re: Account in Get Support

Account

Glory — Mon, 16 Jan 2023 23:33:40 GMT

Why is my account expiring 2 days before its suppose too

Re: Account

HALIMACS — Mon, 16 Jan 2023 23:36:04 GMT

@Glory

PM bills every 30 days, not monthly.

This means the day will 'fall back' about 1 day every few months, since many months have 31 days.

Re: Account

Glory — Mon, 16 Jan 2023 23:36:06 GMT

But it dropped 2 days

Re: Account

HALIMACS — Mon, 16 Jan 2023 23:38:20 GMT

The cycles run on 30 day consecutive cycles.

The only way this would change is if a user renews early or changes plans on an immediate basis.

There were 31 days in December and will in January - that will cause it to fall back 2 days over the course of those months.

Re: Account

softech — Mon, 16 Jan 2023 23:43:01 GMT

@Glory PM is special, it is running on 30 days cycle and NOT monthly.

So, the payment date, or cycle start date will shift after a 31 days month

Re: Account

Handy1 — Mon, 16 Jan 2023 23:52:51 GMT

@Glory @Public mobile is 30 day cycle won’t always be the same day every month the bill falls on

Re: Account

dust2dust — Mon, 16 Jan 2023 23:57:29 GMT

For added curiosity, it takes about 5 years for the renewal date to inch its way up the days of the month and then back down to 31 and then inch its way back to where it started.

Re: Account

softech — Mon, 16 Jan 2023 23:59:37 GMT

some people might be very upset to loss 5 days in a year

Re: Account

computergeek541 — Tue, 17 Jan 2023 00:02:46 GMT

@softech wrote:
some people might be very upset to loss 5 days in a year

Nothng gets lost because the plans have never been monthly. At least some of this confusion is from some of the advertising as Public Mobile continues to use the term "month".