topic Re: SIM Card in Get Support

SIM Card

Hallsy — Tue, 17 Jan 2023 00:05:29 GMT

I purchase a new SIM card on January 11/23. Can you let me know when I can expect delivery.

Hallsy

Re: SIM Card

Yummy — Mon, 16 Jan 2023 18:16:10 GMT

It usually takes 5-10 business days even though some reported waiting much longer.

Re: SIM Card

Handy1 — Mon, 16 Jan 2023 18:19:25 GMT

@Hallsy @Can take 3 days to 3 weeks to arrive , if you need one sooner try a Koodo kiosk and pick up in person otherwise ask support when it shipped and when to expect it

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Re: SIM Card

softech — Mon, 16 Jan 2023 18:23:16 GMT

@Hallsy Sim card order can take as many as 3 weeks 😞

And there is no tracking

Please open ticket with PM Support for status update, at least they can confirm if the order was fufilled:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: SIM Card

BKNS27 — Mon, 16 Jan 2023 18:24:10 GMT

@Hallsy

Don’t hold your breath because some customers reported it took up to 3 weeks to arrive. You maybe lucky and get it in 5 days…it is Canada Post that is taking the time to deliver.

Re: SIM Card

HALIMACS — Mon, 16 Jan 2023 18:32:23 GMT

@Hallsy

If you prefer not to wait the possible 2 weeks it could take, go to a Telus, Koodo or Mobile Klinic branded store and they should be able to sell you one.

Even better, if you're in the greater Toronto area, check out Canadiancellsupplies.com -- cheap SIM cards!!!

Re: SIM Card

sunnyrose — Mon, 16 Jan 2023 23:24:56 GMT

If you want it faster, please don't use "free" shipping since it's by regular letter. As other said, go to a local store and buy it.