topic Re: Change email address in Get Support

Change email address

margaretboylen — Mon, 16 Jan 2023 20:10:00 GMT

Inolo ger have access to the email address used to set up My Account. How can I change it?

Re: Change email address

Handy1 — Mon, 16 Jan 2023 20:11:14 GMT

@margaretboylen @To change your email you need support help

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Change email address

dabr — Mon, 16 Jan 2023 20:12:17 GMT

@margaretboylen While you still will be able to login using the old email but you need to contact customer support via chatbot and ask them to change the email address for your self serve account by submitting a ticket here: https://www.publicmobile.ca/get-help

Re: Change email address

HALIMACS — Mon, 16 Jan 2023 20:15:31 GMT

@margaretboylen

You need to contact customer support to change the login email address for self-serve. You can do that below, it's recommended you use the first option.

You should also change the email address in your community account to match that one. You do that by tapping your avatar upper right, choose my settings, and change it there.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Change email address

computergeek541 — Mon, 16 Jan 2023 20:50:54 GMT

Re: Change email address

BKNS27 — Mon, 16 Jan 2023 22:35:59 GMT

@margaretboylen

You can still login with your old email but have the 2FA code sent by SMS text to access your account if your account is Active.

If not, purchase a voucher to active your account then have the code sent by text but only a CS_Agent can help you change your email.