topic Re: Plan didnt change in Get Support

Plan didnt change

Tsflui — Mon, 16 Jan 2023 17:13:29 GMT

Hi,

My plan was suppose to change on Jan 14, I received an auto payment successful text yesterday. I looked into my account and it still has the old plan showing and nothing about the new plan. I switched over to the 4g 15gb $40 plan which I have a picture if you need for verification. Can you please let me know what's going on or correct the issue?

Thanks for your help!

Re: Plan didnt change

Handy1 — Mon, 16 Jan 2023 17:15:37 GMT

@Tsflui

Try again incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh page. ^^^

edit we are just customers like you trying to help

Re: Plan didnt change

HALIMACS — Mon, 16 Jan 2023 17:38:35 GMT

@Tsflui

When you see your payment card transaction, does it show $40 plus tax?

That's how you know the correct plan was selected on renewal.

Recommendation would be to always open an Incognito or Private tab before signing into public mobile self-serve site - it has terrible caching issues.

Re: Plan didnt change

hTideGnow — Mon, 16 Jan 2023 17:43:37 GMT

HI @Tsflui

try clear cache and restart browser as well

Re: Plan didnt change

Tsflui — Mon, 16 Jan 2023 18:12:14 GMT

Hi, thanks for the quick replies.

I did hit the update button and that part did update and it does show 15gb at 4g. Thanks

Now the payment part... it still shows as my old plan $120 for 90 day plan 15gb at 4g???

Also on my phone at show LTE not 4g. Samsung 8 plus.

Thanks for all the help community!

Re: Plan didnt change

Handy1 — Mon, 16 Jan 2023 18:14:27 GMT

@Tsflui LTE is 4G is same thing

Re: Plan didnt change

Handy1 — Mon, 16 Jan 2023 18:18:32 GMT

@Tsflui @You may need support to look into the price part that does seem odd

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