topic Re: Additional US Roaming Charges withdrawn in Get Support

Additional US Roaming Charges withdrawn

Rameshkonjier — Mon, 16 Jan 2023 17:57:49 GMT

On 28th Dec. when I was in US and wanted to extend my previous US roaming plan, I had requested a bundle of $20 for extension. I noticed the request was not materialized for quite a long time. Subsequently I opted for another bundle of $15 on same day, so that my phone could continue. I was under the impression that only one charge will be applied as I had one service during the time. However, now I notice that amount for both requests are deducted from my account. Appreciated if one amount is refunded for which no service was given.

Thank you

Re: Additional US Roaming Charges withdrawn

Handy1 — Mon, 16 Jan 2023 17:59:04 GMT

@Rameshkonjier @For any sort a refund you need support

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Additional US Roaming Charges withdrawn

hTideGnow — Mon, 16 Jan 2023 18:01:05 GMT

HI @Rameshkonjier open a ticket with PM support. If it was really overcharged, they usually would refund without problem

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Additional US Roaming Charges withdrawn

BKNS27 — Mon, 16 Jan 2023 18:07:03 GMT

@Rameshkonjier

No worries, just contact a CS_Agent by creating a ticket through SIMon Chatbot below or private message them on the envelope icon above.

They will help you out but be warned that it may take up to 30 days to process the refund.

Re: Additional US Roaming Charges withdrawn

HALIMACS — Mon, 16 Jan 2023 18:29:18 GMT

@hycm53

That's only if the same US add-on is wanting to be purchased.

The wait can be avoided by CSA intervention.

Another flaw around here... 🙄

Re: Additional US Roaming Charges withdrawn

hycm53 — Mon, 16 Jan 2023 18:31:51 GMT

@HALIMACS wrote:
@hycm53

That's only if the same US add-on is wanting to be purchased.

The wait can be avoided by CSA intervention.

Another flaw around here... 🙄

Yes, it is very confusing.