topic Re: Lost sim card in Get Support

Lost sim card

Jakekidman — Mon, 16 Jan 2023 16:44:01 GMT

Lost SIM card have a new one want to put it in and get number back

Re: Lost sim card

dust2dust — Mon, 16 Jan 2023 16:45:17 GMT

Do you have access to the registered email inbox? Can you login to your account?

Re: Lost sim card

Yummy — Mon, 16 Jan 2023 16:45:45 GMT

Re: Lost sim card

softech — Mon, 16 Jan 2023 16:46:07 GMT

@Jakekidman you just need to login to My Account, click Change Sim card from Quick link menu on top and follow the steps

https://selfserve.publicmobile.ca/en/account/edit/your-account

Re: Lost sim card

Jakekidman — Mon, 16 Jan 2023 16:46:54 GMT

Did that but it won’t change it

Re: Lost sim card

softech — Mon, 16 Jan 2023 16:48:08 GMT

@Jakekidman you know what, forgot to tell you, use Desktop or Laptop!!

there is a problem with that page with Mobile browser, it won't work if you access on the phone

Re: Lost sim card

Jakekidman — Mon, 16 Jan 2023 16:57:14 GMT

Ok thank you

Re: Lost sim card

BKNS27 — Mon, 16 Jan 2023 18:00:01 GMT

@Jakekidman

Use a PC and clear your cache, cookie and go incognito on your browser.

Give that a try.

Re: Lost sim card

othompson123 — Mon, 16 Jan 2023 18:56:42 GMT

I am also trying to deal with the same thing. DO you know if you have to do anything to activate the sim card or can you just put in the number and carry on?

Re: Lost sim card

esjliv — Mon, 16 Jan 2023 19:16:09 GMT

@Jakekidman wrote:
Did that but it won’t change it

@Jakekidman - if you have your account listed as Lost/Stolen status, then go into your My Account and resume/reactivate it. Log out, then log back in.

Can you do the SIM-SWAP now?