topic PUK code needed in Get Support

PUK code needed

ZB94 — Mon, 16 Jan 2023 16:35:03 GMT

Please I need my puk code, my kids locked my phone and PUK code needed.

Re: PUK code needed

softech — Mon, 16 Jan 2023 16:37:36 GMT

@ZB94 what was the exact error? If it is sim card PUK , then PM support can help

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: PUK code needed

Yummy — Mon, 16 Jan 2023 16:47:33 GMT

Find your PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

- SIM network PIN blocked. Enter SIM network PUK - is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

- SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

- PIN unlock key (PUK) is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

Once the PUK is recovered and validated, you will be asked to choose a new PIN.

Only Public Mobile's Customer Support Agents (CSA) can give you this type of code, which the device manufacturer cannot.

Caution! If the PUK is entered incorrectly 10 times in a row, the SIM card becomes unusable.

Re: PUK code needed

ZB94 — Mon, 16 Jan 2023 16:53:37 GMT

Thank for your reply, I sent a ticket to get PUK code.

Re: PUK code needed

BKNS27 — Mon, 16 Jan 2023 18:02:38 GMT

@ZB94

Kids are so smart these days and they accidentally playing around with your phone.

Did you disabled your phone have Face ID or PIN on your phone to prevent this from happening again?

Re: PUK code needed

dust2dust — Mon, 16 Jan 2023 18:08:53 GMT

@BKNS27- Not that smart! If they can't remember the number they typed in when setting it up then.... 🙂

Re: PUK code needed

BKNS27 — Mon, 16 Jan 2023 18:20:17 GMT

@dust2dust

I meant the parents should lock the phone with Face ID or PIN. 😉