topic Re: My bill in Get Support

My bill

DannyV — Sun, 15 Jan 2023 22:45:03 GMT

I wanna talk with someone

Re: My bill

Handy1 — Sun, 15 Jan 2023 20:12:25 GMT

@DannyV @there is no one to talk to on phone hence the low cost plans but you can reach support

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Re: My bill

dust2dust — Sun, 15 Jan 2023 20:12:56 GMT

Wanna describe the problem you're having? Maybe we have some ideas and suggestions or insight.

Re: My bill

HALIMACS — Sun, 15 Jan 2023 20:15:38 GMT

And bear in mind, @DannyV , we are customers on this forum just like you, so approach means everything.

Re: My bill

dabr — Sun, 15 Jan 2023 20:16:58 GMT

@DannyV Are you having payment problems? If autopay failed, then try to manually top up the account by selecting Reactivate option. You can also purchase a voucher from 7/11, SDM, London Drugs or Shell and add the funds by dialing 611 on your phone which will give you more time to sort the billing issue.

Re: My bill

HALIMACS — Sun, 15 Jan 2023 20:44:52 GMT

Guess @DannyV isn’t in a chatty mood

Re: My bill

DannyV — Sun, 15 Jan 2023 20:49:00 GMT

the date of my subscription is the 24th… and the date keeps changing and now the payment is on the 18th…. for having gone from 24 to 23, 22, 21, 20, 19 and now the 18 what is the problem… if the problem persists I will simply leave

Re: My bill

dust2dust — Sun, 15 Jan 2023 20:50:47 GMT

Yup. The service is 30 days, not monthly.

Re: My bill

softech — Sun, 15 Jan 2023 20:52:34 GMT

@DannyV PM runs on 30 days cycle, not monthly. Hence the renewal date will change after a 31 days month. This is normal

Re: My bill

Handy1 — Sun, 15 Jan 2023 20:52:42 GMT

@DannyV @It’s every 30day cycle of service .. so billing dates always change each month

Re: My bill

HALIMACS — Sun, 15 Jan 2023 20:55:29 GMT

Always a good idea to understand what your purchasing, @DannyV

PM doesn’t hide that all plans are 30 days.

A year is 365 1/4 days.

Is that reason enough to leave?

Re: My bill

DannyV — Sun, 15 Jan 2023 21:05:07 GMT

If you are the mayor & you talk like that with your customer yes maybe its a good reason…Do you think you talk with a clown? Im not stupid I just asked because in the past that never happened witch always company. Thanks a lot have a good day!

Re: My bill

HALIMACS — Sun, 15 Jan 2023 21:13:02 GMT

You’re not my customer.

None of us here are employed by public mobile.

We are customers.

edit: no one’s calling you stupid, BTW @DannyV

Stick around and maybe things will improve.

Re: My bill

DannyV — Sun, 15 Jan 2023 21:14:48 GMT

Maybe! Thanks 😊

Re: My bill

HALIMACS — Sun, 15 Jan 2023 21:29:42 GMT

You’re very welcome. Things do get better around here – just remember to ask on this forum when something goes awry.

Re: My bill

BKNS27 — Sun, 15 Jan 2023 22:12:30 GMT

@DannyV

PM is on a 30 day cycle and not on a monthly cycle. So it shorten by a day every 2 months and you are paying 5 extra days a year.

Re: My bill

DannyV — Sun, 15 Jan 2023 22:14:46 GMT

ok thank you i will go back to my old company 😌

Re: My bill

softech — Sun, 15 Jan 2023 22:15:31 GMT

@DannyV just because that 1 day??

which one is your old company??

Re: My bill

DannyV — Sun, 15 Jan 2023 22:18:36 GMT

5 extra days a years… so thanks for your help bye!

Re: My bill

softech — Sun, 15 Jan 2023 22:20:04 GMT

@DannyV PM had rewards to save you money, so the reward can easily exceed the 5 days difference 🙂