topic Re: Upgrading account. in Get Support

Upgrading account.

TracyBird — Sun, 15 Jan 2023 20:54:46 GMT

I had the $50 account with 3Gand 10 g of data. Then I got an ad for an upgrade to a plan for $55 20 g of data and was supposed to get 4g. Everything was upgraded except the 4g. How do I get this fixed?

Re: Upgrading account.

Handy1 — Sun, 15 Jan 2023 20:58:51 GMT

@TracyBird

Try again incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh page. ^^^

edit changing from 3G to 4G can take up to 48 hours before you notice a difference in speed

Re: Upgrading account.

HALIMACS — Sun, 15 Jan 2023 20:57:45 GMT

@TracyBird

it may take up to 48 hours for the data to throttle up to 4G speed.

also, make sure that your network is set to LTE/4G

Re: Upgrading account.

softech — Sun, 15 Jan 2023 20:59:51 GMT

@TracyBird has it been 48 hours yet since the upgrade?

Also is your phone showing LTE? keep in mind, LTE=4G

you used some speed test app to test the speed?? what speed you got??

Re: Upgrading account.

dabr — Sun, 15 Jan 2023 21:13:01 GMT

@TracyBird Did you take the offer because of $20 off for 15 months on the $55/20GB plan?

Otherwise PM has $40/15GB or $45/20GB plans available for existing customers but you are advised to Change at Next Renewal option as PM doesn't prorate/refund for unused days left in your current cycle.

Re: Upgrading account.

braydinn182 — Sun, 15 Jan 2023 21:21:49 GMT

1) You need to make sure your mobile device supports 4G connectivity.

2) You need to be in a specific region that supports 4G connectivity.

3) In some cases, 4G connection m ay not be enabled on the device.