topic Re: Question about log in problem in Get Support

Question about log in problem

mikeskie — Sun, 15 Jan 2023 20:27:04 GMT

Hi I just want to ask how can I talk to a customer service representative here about log in problem?Im just wondering why I cant log in.I tried many time but still no luck.Also I tried the send security code option but its not even sending me code via my email or mobile number.Please help.Thank you

Re: Question about log in problem

dabr — Sun, 15 Jan 2023 20:29:23 GMT

@mikeskie Are you using incognito or private mode to login? PM has a terrible issue with caching so clear cookies or use another browser if necessary. Not sure why you're not receiving the security code option though.

Re: Question about log in problem

esjliv — Sun, 15 Jan 2023 20:29:24 GMT

There has been issues reported this morning similar to this, I wonder if you are the same @mikeskie

Did you just activate a SIM card or have you been a customer previously and were able to log in before.

Submit a ticket to CSA if you just activated and are having issues. There were updates made, sounds like possible blimps happening. Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Question about log in problem

Handy1 — Sun, 15 Jan 2023 20:30:55 GMT

@mikeskie @Try again in incognito mode private mode there are cache issues or try a different device lap top

Re: Question about log in problem

softech — Sun, 15 Jan 2023 20:31:16 GMT

@mikeskie you checked your spam folder?

you can open ticket with PM support and have them to assist

If that still does not work, then open ticket with PM support using Charbot and they will sort it out for you

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Question about log in problem

HALIMACS — Sun, 15 Jan 2023 20:37:00 GMT

Here’s another possibility, @mikeskie

if you are using a mobile device on Google Chrome, and you have remembered credentials, let the credentials auto populate and the system will automatically try to log you in.

If you press the login button while this is occurring, you will receive an error message every time.