topic Re: Data usage when on wifi in Get Support

Data usage when on wifi

a8610 — Wed, 18 Jan 2023 15:37:40 GMT

My phone is plugged in and charging at home on wifi.

The phone has not left home or the wifi signal in over a week.

Yet, over this last week, it has been using Mb data. Why?

Re: Data usage when on wifi

hTideGnow — Sun, 15 Jan 2023 18:24:11 GMT

hi @a8610 how much data? if 5 mb, those are just PM initial data buffer. it will reset and not really used up your data limit

Re: Data usage when on wifi

Yummy — Sun, 15 Jan 2023 18:29:33 GMT

Did you forget to turn DATA off by any chance?

Small amount of usage of Data is normal. See below. I definitely did not have Data on...

Re: Data usage when on wifi

HALIMACS — Sun, 15 Jan 2023 18:37:57 GMT

@a8610

Ensure that data is not using background processes with apps.

Ensure that any Wi-Fi assist programs are not toggled on; this could cause you to use mobile data when Wi-Fi signals are weak.

If you have a data limiter set, it could be toggling off data once you have reached a preset/defined limit. This option is available on most devices and causesome to 'believe' they've exhausted all their available data when they have not.

Lastly, make sure you do not have a hotspot set on your device which may allow others in your vicinity to access data through your device.