topic Need to submit ticket in Get Support

Need to submit ticket

jpal1999 — Wed, 18 Jan 2023 14:52:51 GMT

Pls help me submit a ticket

Yummy — Sun, 15 Jan 2023 16:23:10 GMT

To Contact CSA-agent; there are 2 methods:

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Handy1 — Sun, 15 Jan 2023 16:24:10 GMT

@jpal1999 @Contacting support

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

hTideGnow — Sun, 15 Jan 2023 16:25:08 GMT

hi @jpal1999 what thr issue is about? share your problem and we can try to help

and to open ticket with CS Agent

First type Contact Agent

Select Others

then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):