topic Re: trasferring in Get Support

trasferring

selvaboali — Sun, 15 Jan 2023 15:49:52 GMT

Hello,

I need help about transferring from fido to public mobile

Re: trasferring

Handy1 — Sun, 15 Jan 2023 15:52:10 GMT

@selvaboali @Both accounts should be active when your ready to port your number to any new carrier leave old SIM card in phone to receive a confirmation text from old carrier to confirm transfer by replying YES to the text , you will have 90 mins to reply to this text

Re: trasferring

hairbag1 — Sun, 15 Jan 2023 15:52:25 GMT

@selvaboali

here to do some light reading.....

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: trasferring

esjliv — Sun, 15 Jan 2023 15:52:34 GMT

@selvaboali - did you already activate the public mobile SIM card and pay for a plan?

IF yes, leave the old SIM card in your phone to accept the porting approval. If it has been over 90 minutes then you can restart the process below by either:

1-submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

2-Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port over to Public Mobile and to receive calls from until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

Re: trasferring

dust2dust — Sun, 15 Jan 2023 15:52:47 GMT

What do you need help with? Your Fido account needs to be active and you need to keep that sim in a phone to reply to a confirmation text. Have you activated here yet or are changing after activation?

Re: trasferring

Yummy — Sun, 15 Jan 2023 15:57:35 GMT

- Get new PM SIM card.

- Open PM account and activate SIM. You would need unique email and to pay a bill right away for the next 30 days of service.

- For starters pick any phone number in your desirable area code. (You can initiate transfer number when you activate SIM but I personally prefer this way not to mess things up.)

- Verify all services work as expected: SMS/calls/Internet.

- Initiate number transfer at old provider; BOTH accounts have to be active and in good standing.

- KEEP old SIM in your phone; you will receive transfer authorization request very soon.

- Reply Yes to request within 90 minutes.

- All done; in a few hours your PM number should be your transferred number.

Re: trasferring

hTideGnow — Fri, 17 Feb 2023 13:27:45 GMT

Hi @selvaboali did you already requested the porting but didn't receive the text from FIDO? OR you replied YES to Fido and port not done? You can call the porting support team and check. I will message you the number. Check the Community inbox

Re: trasferring

HALIMACS — Sun, 15 Jan 2023 16:55:52 GMT

~~Here's the Public Mobile help article on that very topic, @selvaboali~~

~~Transferring your number to Public Mobile~~

EDIT: oops, @hairbag1 already posted that. 😉

Re: trasferring

hairbag1 — Sun, 15 Jan 2023 17:17:04 GMT

@HALIMACS

no worries. The more help, the better.

Just hoping the OP follows-up and lets us know if anything helped or if still needs guidance.