topic Re: It won't let Me log in in Get Support

It won't let Me log in

Meayuda — Sun, 15 Jan 2023 08:58:23 GMT

Correct the highlighted errors and try again.

We are unable to reset your password because the token has expired

Re: It won't let Me log in

cellphoneuser1 — Sun, 15 Jan 2023 09:03:29 GMT

@Meayuda wrote:
Correct the highlighted errors and try again.
We are unable to reset your password because the token has expired

Self Serve is down for maintenance. Try again in morning.

Re: It won't let Me log in

Handy1 — Sun, 15 Jan 2023 12:01:43 GMT

@Meayuda @Try again in incognito mode private mode there are cache issues

Re: It won't let Me log in

BKNS27 — Sun, 15 Jan 2023 12:46:39 GMT

@Meayuda

The PM website will be down until 11:00am EST.

https://productioncommunity.publicmobile.ca/t5/Announcements/Scheduled-System-Maintenance-on-Jan-15/td-p/934183

Re: It won't let Me log in

HALIMACS — Sun, 15 Jan 2023 12:51:02 GMT

@Meayuda

I am able to access self-serve - try these steps:

Clear the cookies and cache within the browser.
Use a different internet browser.
If you are using a mobile device for the password reset, try to use a desktop or laptop instead.

Re: It won't let Me log in

esjliv — Sun, 15 Jan 2023 13:34:58 GMT

@Meayuda Are you trying to activate a SIM card? It is the Activation portal that is down for maintenance, My Account/Rewards should work. Have you tried again using @HALIMACS tips?

NOTE:

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to My Account.

Re: It won't let Me log in

Meayuda — Sun, 15 Jan 2023 14:37:55 GMT

No. I'm trying to log into My account

Re: It won't let Me log in

Meayuda — Sun, 15 Jan 2023 14:39:29 GMT

Hi, I have done all.

Re: It won't let Me log in

Handy1 — Sun, 15 Jan 2023 14:40:45 GMT

@Meayuda @Great happy to hear you got it figured out

Re: It won't let Me log in

kaytus — Sun, 15 Jan 2023 14:52:14 GMT

@Meayuda teh site was down for maintain

Re: It won't let Me log in

esjliv — Sun, 15 Jan 2023 15:01:29 GMT

@Meayuda wrote:
Hi, I have done all.

@Meayuda - you still can't log in ?

I can log in without any issues.

Did you try logging in by opening up a tab in incognito mode: (as mentioned by @Handy1)

*Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.

*Mac: Press ⌘ + Shift + n.

Are you a current customer that has had services within 90 days with public mobile?

Re: It won't let Me log in

HALIMACS — Sun, 15 Jan 2023 15:04:10 GMT

If you had tried the recommended items to access, and still cannot, contact the support agents for assistance, @Meayuda

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: It won't let Me log in

softech — Sun, 15 Jan 2023 15:05:56 GMT

@Handy1 you sure OP's reply mean OP can login ?

Re: It won't let Me log in

Meayuda — Sun, 15 Jan 2023 16:43:24 GMT

Hi,

Thank you for the info. I now just tried going Incognito mode and this is the message I got:

*There was an error resetting your password. Please try again later*

Re: It won't let Me log in

hTideGnow — Sun, 15 Jan 2023 16:44:47 GMT

hi @Meayuda t this point , I think you need to open ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: It won't let Me log in

HALIMACS — Sun, 15 Jan 2023 16:46:16 GMT

It shouldn't be that hard to reset your password, @Meayuda

Are you 100% certain you're using the correct e-mail address for the "Forgot Password" function?

Have you never gotten to the point where a message is issued that a forgot password link was sent to you?

Did you try on a laptop or desktop device?

Re: It won't let Me log in

Meayuda — Sun, 15 Jan 2023 17:30:53 GMT

Public Mobile Community <community-notifications@publicmobile.ca>









À :

Vous

Dim 2023-01-15 07:09

Hello Meayuda,

To reset your password, click this link:

Reset Password

Note: For security reasons, this link is valid for only a few hours and will then expire.

Thank you for becoming a Community member! We hope you will visit often.

Your Public Mobile Community Team.

Re: It won't let Me log in

hTideGnow — Sun, 15 Jan 2023 17:43:30 GMT

@Meayuda try that.

if that still does not work, reply the message to agent and tell them you need further assistance