topic Re: Cancel Account in Get Support

Cancel Account

colleenlynn — Sun, 15 Jan 2023 01:24:01 GMT

I need to cancel my account. I am unable to disable auto pay and do not see a way to send a message to Public Mobile

Re: Cancel Account

Handy1 — Sun, 15 Jan 2023 01:26:29 GMT

@colleenlynn @Try loggin in again incognito there are cache issues and go to payment tab and disable auto pay … if you still need a agent hers the links

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Cancel Account

statusquo — Sun, 15 Jan 2023 01:26:33 GMT

It is troubling that public mobile won't allow us to remove our credit cards or to change our emails so you will have to ask the support agents by going through the chatbot from this link. https://www.publicmobile.ca/get-help

Re: Cancel Account

dust2dust — Sun, 15 Jan 2023 01:26:59 GMT

If you don't wish to keep your number then pause your credit card for the overnight period of the next renewal. That will stop it from renewing and then 90 days later the account dies.

If you know your 4 digit account pin then you can dial 611 and turn it off there.

Why are you not able to log in?

Re: Cancel Account

hTideGnow — Sun, 15 Jan 2023 01:29:12 GMT

Hi @colleenlynn how long you have been with PM? if you are here long and still on old rewards, there are people who might want to take over your account

For disable Autopay, why failed? Try to use Private or Incognito mode

or try to use *611 to disable Autopay. You will need your 4 dgits pin, but you can reset it in My Account if you have foegotten

Re: Cancel Account

pmbc — Sun, 15 Jan 2023 01:40:55 GMT

@hTideGnow wrote:
Hi @colleenlynn how long you have been with PM? if you are here long and still on old rewards, there are people who might want to take over your account

For disable Autopay, why failed? Try to use Private or Incognito mode

or try to use *611 to disable Autopay. You will need your 4 dgits pin, but you can reset it in My Account if you have foegotten

@hTideGnow I'm curious, if you were to let someone take over your account (which had the old rewards), I'm guessing you can port in a number to the account, but you wouldn't be able to port out the old number first because that would cancel the account or is there another way to pass along the account if one were to want to go with another carrier and port out the number.

Re: Cancel Account

hTideGnow — Sun, 15 Jan 2023 01:47:06 GMT

Hi @pmbc yes, the take over account is for people who decide to walk away from PM and not to keep the number. If the person plans to port out, then he cannot have someone to take over the account

Re: Cancel Account

LitlLdy — Sun, 15 Jan 2023 01:49:27 GMT

@statusquo wrote:
It is troubling that public mobile won't allow us to remove our credit cards or to change our emails so you will have to ask the support agents by going through the chatbot from this link. https://www.publicmobile.ca/get-help

@statusquo , I completely agree with you on that! It’s quite frustrating! 😕

Re: Cancel Account

hTideGnow — Sun, 15 Jan 2023 01:50:44 GMT

hi @LitlLdy @statusquo agree 100%

PM purposely make it hard for people to leave

Re: Cancel Account

colleenlynn — Sun, 15 Jan 2023 01:52:12 GMT

I can't seem to get to a support agent just the bot

Re: Cancel Account

hTideGnow — Sun, 15 Jan 2023 01:52:57 GMT

Hi @colleenlynn

just message them instead than:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel Account

statusquo — Sun, 15 Jan 2023 01:57:02 GMT

Litlldy and htidegnow last week I jokingly posted that we should start a petition to have public mobile give us control over these things but maybe we can make a request through the support agents about this.

Re: Cancel Account

pmbc — Sun, 15 Jan 2023 01:59:03 GMT

@statusquo wrote:
Litlldy and htidegnow last week I jokingly posted that we should start a petition to have public mobile give us control over these things but maybe we can make a request through the support agents about this.

There should be a suggested features section and they work on ones with the most upvotes.

Re: Cancel Account

statusquo — Sun, 15 Jan 2023 02:01:16 GMT

I like that idea too and public mobile should be taking our concerns into account if they read this forum but maybe they don't.

Re: Cancel Account

hTideGnow — Sun, 15 Jan 2023 02:02:46 GMT

Hi @pmbc I remember there is a suggested features/wishlist post. But from what I understand, Pm does not really care

Hi @darlicious , you have the link to that post?

Re: Cancel Account

statusquo — Sun, 15 Jan 2023 02:03:14 GMT

Anyone know what is post flooding? I get this message in red when trying to answer just now.

Re: Cancel Account

LitlLdy — Sun, 15 Jan 2023 02:05:57 GMT

@hTideGnow wrote:
Hi @pmbc I remember there is a suggested features/wishlist post. But from what I understand, Pm does not really care

Hi @darlicious , you have the link to that post?

@hTideGnow , I’d like to see that if someone knows where! To bad we can’t pin it for everyone to easily find it.

Re: Cancel Account

colleenlynn — Sun, 15 Jan 2023 02:08:34 GMT

Thank you for this link! I sent them a message hopefully it will help. I couldn't find a way to contact anyone!

Re: Cancel Account

hTideGnow — Sun, 15 Jan 2023 03:10:43 GMT

Hi @statusquo post flooding. you might have clicked Reply too many times and caused that. I notice that when Pm server is slow, I clicked once, no response and I clicked again (or again many times) thinking it was my phone, that would cause the problem. Usually back out, reply again clicked just once and wait, it will be all good

Re: Cancel Account

blessme4k — Sun, 15 Jan 2023 04:35:02 GMT

If you are unable to disable auto-pay and contact Public Mobile through their normal channels, here are some steps you can take to cancel your account:

Check your account: Log in to your account on the Public Mobile website and check if there is an option to cancel your service or disable auto-pay.
Check the FAQ: Check the Public Mobile website's FAQ section to see if there is information on how to cancel your service.
Call customer service: If you are still unable to disable auto-pay or send a message, you can try calling Public Mobile's customer service. You may be able to speak with a representative who can assist you with canceling your service.

4.Send mail: You can also send a mail to Public Mobile's customer service, with your account details and request for cancellation.

5.Check your bank statement: Check your bank statement to see if the auto-pay is still being charged, if yes contact your bank to stop the recurring charges.

It's important to follow the steps carefully, and if you are still facing issues, you can try contacting the customer service of the new provider, they may be able to help you with cancelling your service with Public Mobile.