topic Re: Problem using data in Get Support

Problem using data

sclan — Sun, 15 Jan 2023 12:21:18 GMT

Hi Friends,

I recently got my dad to switch over to PM. He's able to receive and make calls, send and receive text messages, but data is not working for him. We've tried changing the settings mentioned here. Still not working. Any thoughts on how to get the data working?

Re: Problem using data

hairbag1 — Sun, 15 Jan 2023 01:41:27 GMT

@sclan

what make/ model is the phone ?

Re: Problem using data

softech — Sun, 15 Jan 2023 01:41:44 GMT

@sclan what brand and model is your phone?

you can first try to Reset All Network

If Android, try to update the APN to match the following

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri

(might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Problem using data

statusquo — Sun, 15 Jan 2023 01:42:06 GMT

His data on too?

Re: Problem using data

sclan — Sun, 15 Jan 2023 01:43:01 GMT

I guess that would help... LOL

It's a Samsung Galaxy 6

Re: Problem using data

pmbc — Sun, 15 Jan 2023 01:43:19 GMT

Tried a full on reboot of the phone? You have data left on the plan?

Re: Problem using data

hTideGnow — Sun, 15 Jan 2023 01:45:12 GMT

Hi @sclan

Please try Reset All Network and it will usually work

Re: Problem using data

hairbag1 — Sun, 15 Jan 2023 01:46:29 GMT

@sclan

make certain he still has data....

Re: Problem using data

sclan — Sun, 15 Jan 2023 02:04:37 GMT

This worked! Thank you so much!!

Re: Problem using data

softech — Sun, 15 Jan 2023 02:05:59 GMT

@sclan happy that works...and you are back online!!!