topic Re: Dropped calls in Get Support

Dropped calls

Budders1 — Sat, 22 Oct 2022 23:54:49 GMT

My wife and I are both on Public Mobile and are both having problems with dropped calls. For the last two or three months our calls are constantly dropping after only twenty or thirty seconds. Is anyone else experiencing this? We have been trying to get this problem resolved with no success. I guess its time to leave Public

Re: Dropped calls

BKNS27 — Sun, 23 Oct 2022 00:21:08 GMT

@Budders1

Are you on the 3G or 4G plan? If 3G, did you manual selection 3G on the Cellular Network?

You phone could be searching for the stronger signal between 3G and 4G.

Re: Dropped calls

hTideGnow — Sun, 23 Oct 2022 00:24:53 GMT

HI @Budders1

The plan speed type 3G or 4G shouldn't matter as calls are always using 3G network in PM

Do you notice if dropped calls happen more when you are at a specific place like home?

Try to Reset All network once, see if it helps

And, what makes and models are your phones?

Re: Dropped calls

DDM69 — Sun, 23 Oct 2022 02:42:43 GMT

Is this happening in a certain area or maybe when you’re driving?

I haven’t noticed any issues myself.

Re: Dropped calls

UG40 — Sun, 15 Jan 2023 00:20:00 GMT

The problem started 2 months ago. The calls get dropped or umable to access the network. I tried resetting the phone, installed a new sim card and finally bought a new phone yesterday. The calls are still getting dropped.