topic Re: Auto Payment in Get Support

Auto Payment

AnnaWiebe — Sat, 14 Jan 2023 23:29:44 GMT

Re: Auto Payment

Handy1 — Sat, 14 Jan 2023 23:30:54 GMT

@AnnaWiebe @What about it ? What are you trying to figure out

Re: Auto Payment

Meow — Sat, 14 Jan 2023 23:36:21 GMT

Yes, it is amazing stuff!!! Just tick pre-authorized payments

Re: Auto Payment

Handy1 — Sat, 14 Jan 2023 23:36:32 GMT

@AnnaWiebe @You can sign in to your self serve and go to payment tab and disable it if you want to end your plan or up date cc there too if this helps

Re: Auto Payment

softech — Sat, 14 Jan 2023 23:37:28 GMT

@AnnaWiebe not sure if you want to enable or disable, but you can do so I'm My Account, Payment page. Manage payment method and the change your choice there

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

Re: Auto Payment

dust2dust — Sat, 14 Jan 2023 23:44:36 GMT

How about this guess since we're all guessing...you can't use a regular debit card. Visa, Mastercard, Amex, Visa Debit, some Mastercard Debit from a Canada or US bank using a Canada or US address.

Or another guess...nor can you pay from your bank in that direction with any kind of automated method.

Re: Auto Payment

hTideGnow — Sat, 14 Jan 2023 23:51:14 GMT

hi @AnnaWiebe @ let me join the guessing party

Pre-authorized payment will fail. If this happened, all you need to do is to make a manual payment. Login to My Account and select Reactivate My Plan, make the payment and the service will resume