topic Re: PROBLEM WITH THE USED PHONE I PURCHASED FOR PM WEBSITE in Get Support

PROBLEM WITH THE USED PHONE I PURCHASED FOR PM WEBSITE

Shadow3 — Sat, 14 Jan 2023 22:47:25 GMT

THE USED PHONE NEEDS A SOFTWARE UPGRADE BUT IT WONT CONNECT TO MY INTERNET PROVIDER

I TRIED AN OVERSEAS CALL AND GOT A NESSAGE FROM TELUS THAT THE CALL CANNOT BE DIALED

IF I AM A PM CUSTOMER WHY DO I GET TELUS MESSAGES. THE PHONE CAME IN A TELUS BOX.

Re: PROBLEM WITH THE USED PHONE I PURCHASED FOR PM WEBSITE

Handy1 — Sat, 14 Jan 2023 18:21:37 GMT

@Shadow3 @You will need to contact support to get resolved / if phone needs repair or replacement

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

edit public mobile is Telus /Koodo same umbrella

Re: PROBLEM WITH THE USED PHONE I PURCHASED FOR PM WEBSITE

esjliv — Sat, 14 Jan 2023 18:20:15 GMT

@Shadow3 - connecting your phone to your wifi internet provider should be just entering your network name and password on the device...does that not work?

You can only call overseas if you have the appropriate addon and the country is included in that addon. What country are you calling and what addons do you have?

Have you factory reset your phone you purchased from Public before you started to customize the phone by chance?

Re: PROBLEM WITH THE USED PHONE I PURCHASED FOR PM WEBSITE

HALIMACS — Sat, 14 Jan 2023 20:12:58 GMT

@Shadow3 wrote:
THE USED PHONE NEEDS A SOFTWARE UPGRADE BUT IT WONT CONNECT TO MY INTERNET PROVIDER
I TRIED AN OVERSEAS CALL AND GOT A NESSAGE FROM TELUS THAT THE CALL CANNOT BE DIALED
IF I AM A PM CUSTOMER WHY DO I GET TELUS MESSAGES. THE PHONE CAME IN A TELUS BOX.

@Shadow3

Some additional details would go a LONG way to helping....

What type of phone is it?

By "internet provider", do you mean your home internet service, or mobile data?

If you swipe down from top, is there not a Wi-Fi icon there? When you tap that, does the list of available Wi-Fi networks not populate on a list?

Which overseas country were you trying to call? (presume you have an international long-distance add-on which includes that country...)

TELUS=Koodo=Public Mobile. The devices they sell here are overstock TELUS / Koodo devices. Public Mobile doesn't provide phones as part of their plan offerings.

Re: PROBLEM WITH THE USED PHONE I PURCHASED FOR PM WEBSITE

dabr — Sat, 14 Jan 2023 20:17:14 GMT

@Shadow3 Did you add 011 or + in front of the country area code before dialing the overseas number?

Re: PROBLEM WITH THE USED PHONE I PURCHASED FOR PM WEBSITE

hTideGnow — Fri, 17 Feb 2023 13:28:29 GMT

hi @Shadow3

you have posted similar thing yesterday but you didn't provide updates.. do you have trouble joining home internet to ypdate the OS?

for overseas call, which country you are calling? PL cannot make call to all countries, just selected one