topic Re: Data wont work in Get Support

Data wont work

Jesslautard — Fri, 13 Jan 2023 18:15:41 GMT

I've tried all troubleshooting options. Still not working

Re: Data wont work

pmbc — Fri, 13 Jan 2023 18:17:28 GMT

@Jesslautard

Tel # works? Just data not working? You have available data left on your plan? What have troubleshooting have you done?

Re: Data wont work

softech — Fri, 13 Jan 2023 18:18:10 GMT

@Jesslautard what have you tried?

and give us more info

1. did it ever work on this phone?

2, you just joined PM?

3. what brand and model is your phone?

4. did you try your PM sim card in another phone?

5. did you check My account using Incognito mode and confirm you still have data left?

Re: Data wont work

esjliv — Fri, 13 Jan 2023 18:19:44 GMT

Ensure your data option is turned on in the setting of your device @Jesslautard

Then log into your My Account through an incognito mode, maybe you are out of data and you are seeing an old cache version of your balances?

You can also try clicking the circle refresh button to see latest info.

If you have data left showing on your account try to:

*restart your phone

*try the sim in another phone to see if data works

*perform a reset of the device's network settings

*toggle into out of airplane mode

Check your APN settings. For Android phones try editing to this.

https://www.publicmobile.ca/en/on/get-help/articles/what-you-should-do-after-activating

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: Data wont work

hTideGnow — Fri, 13 Jan 2023 18:19:51 GMT

Hi @Jesslautard how about voice call and text working?

You can try to "Reset all network" on your phone

and if it is an iPhone, please make sure Carrier Profile is updated

Re: Data wont work

darlicious — Tue, 17 Jan 2023 03:59:42 GMT

@Jesslautard

If you answer @softech 's questions we can likely narrow down the issue and give you a direct solution. It sounds like you may need to update your carrier profile or edit your APN if you have an Android phone?

Edit:

Typos

Re: Data wont work

Jesslautard — Sat, 14 Jan 2023 11:02:19 GMT

I did all that and it wont let me save VPN settings

Re: Data wont work

softech — Sat, 14 Jan 2023 15:37:26 GMT

@Jesslautard VPN or APN settings? They are completely different

Generally, you want to delete the VPN settings

For APN settings, what kind of phone is that? provide us the brand and model and maybe we can help

Re: Data wont work

Jesslautard — Mon, 16 Jan 2023 12:12:04 GMT

It's an android . I've reset everything

Re: Data wont work

softech — Mon, 16 Jan 2023 13:10:49 GMT

@Jesslautard wrote:
It's an android . I've reset everything

@Jesslautard what exact brand and model is your android phone?

Did you actually click "Reset All Network"

Check your phone Connections->VPN, make sure no VPN profile is there, delete them if any

And, please go into your APN settings and compare and update that with the following:

(I saw your other post saying you cannot save after making the update, can you actually create a new one?)

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri

(might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Data wont work

darlicious — Tue, 17 Jan 2023 04:19:19 GMT

@Jesslautard

Are you using a Chinese brand phone like Umidigi? These brands usually require you to edit your APN when you change carriers. If it's an older phone running oreo 8.1 the ability to edit your APN can be greyed out requiring you to update the OS to Android 9 or above to edit the APN. If this cannot be done then either borrowing or acquiring a freedom or Roam Sim card will allow you to edit the APN or you can contact customer support and ask for them to text you a carrier profile configuration file.

What happens when you hit SAVE after editing the APN?