topic Re: Rewards in Get Support

Rewards

Mamabear1738 — Sat, 14 Jan 2023 08:23:17 GMT

Why does my rewards account show suspended when it’s all paid up to current?

Re: Rewards

darlicious — Sat, 14 Jan 2023 09:07:16 GMT

Are you currently going thru renewal? If not try logging into the rewards account after you clear your browser and reboot your device. It's likely the caching issue displaying the cached version of your account. The last time you logged into your rewards account was your service suspended?

Re: Rewards

BKNS27 — Sat, 14 Jan 2023 09:11:38 GMT

@Mamabear1738

Try refreshing your browser by clicking on the circular arrow. It is probably on your last page you login into.

Re: Rewards

HALIMACS — Sat, 14 Jan 2023 15:24:06 GMT

By any chance, @Mamabear1738 , did you elect to opt out of rewards at any time in the past?

If so, you can choose to opt back in to the public points program.

EDIT: correction to above, thank you, @esjliv 😉

“Can I opt-out of Public Points?

Our Rewards program, Public Points, is completely free. If you decide that you no longer want to earn points and redeem for exciting items, you can opt-out of Public Points. Once you opt-out, you will not be able to rejoin the program.”