topic Re: No SIM card received yet. in Get Support

No SIM card received yet.

Nat16 — Sat, 14 Jan 2023 00:59:04 GMT

Hello, wondering how long it takes for a new customer to receive a SIM card in the mail? Apparently that's the only option nowadays instead of getting one at Walmart etc. I ordered & paid for it Dec. 29th & states 5-10 business days. I know the holidays can slow things down but it's Jan. 13th so now 11 business days & no SIM. Is it normal for things to be slow with this company? Suggestions? How do I reach a live customer service rep? TIA for your help!

Re: No SIM card received yet.

Handy1 — Sat, 14 Jan 2023 01:05:37 GMT

@Nat16 @Can take 3 days to 3 weeks to arrive but if you need one sooner you can always go to Telus /Koodo store if you like to reach support to find out when it was shipped and when to expect it here’s the link

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Re: No SIM card received yet.

softech — Tue, 09 May 2023 15:14:47 GMT

@Nat16

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: No SIM card received yet.

LitlLdy — Sat, 14 Jan 2023 01:17:01 GMT

@Nat16 wrote:
Hello, wondering how long it takes for a new customer to receive a SIM card in the mail? Apparently that's the only option nowadays instead of getting one at Walmart etc. I ordered & paid for it Dec. 29th & states 5-10 business days. I know the holidays can slow things down but it's Jan. 13th so now 11 business days & no SIM. Is it normal for things to be slow with this company? Suggestions? How do I reach a live customer service rep? TIA for your help!

@Nat16 , I ordered my sim card in November & it took over 3 weeks to receive mine in the mail through Canada Post! Some people get theirs a lot faster but it’s definitely really frustrating when there’s no way to track it. I will order mine through Amazon next time which is faster!

Re: No SIM card received yet.

BKNS27 — Sat, 14 Jan 2023 01:19:46 GMT

@Nat16

It normally takes up to 3 weeks for your SIM to arrive. The 5-10 days is referring to when your SIM is shipped out from their warehouse.

Re: No SIM card received yet.

computergeek541 — Sat, 14 Jan 2023 01:21:40 GMT

@BKNS27 wrote:
@Nat16
It normally takes up to 3 weeks for your SIM to arrive. The 5-10 days is referring to when your SIM is shipped out from their warehouse.

The 5 to 10 business days is supposed to be total time from ordering to delivery.

Re: No SIM card received yet.

Nat16 — Sat, 14 Jan 2023 01:33:29 GMT

Thanks for the Amazon tip! I had no idea but will surely keep this in mind for next time.

Re: No SIM card received yet.

Nat16 — Sat, 14 Jan 2023 01:34:32 GMT

Thank you! As a newbie the links are very helpful.

Re: No SIM card received yet.

Nat16 — Sat, 14 Jan 2023 01:36:09 GMT

Thanks so much for the Telus/Koodo store suggestion.

Re: No SIM card received yet.

BKNS27 — Sat, 14 Jan 2023 01:43:58 GMT

@computergeek541

Wow, up to 11 days for Canada Post to deliver!

I had documents from Texas to arrive in 3 days to Vancouver.

Re: No SIM card received yet.

Nat16 — Sat, 14 Jan 2023 01:48:07 GMT

Yes it appears to be quite a process. Must be coming by a cowboy on horseback. 😆

Re: No SIM card received yet.

hTideGnow — Sat, 14 Jan 2023 01:48:43 GMT

HI @BKNS27

this is not new. You are a regular here, you should have seen so many posts about ordered 3 weeks+ and still waiting

Re: No SIM card received yet.

LitlLdy — Sat, 14 Jan 2023 01:50:00 GMT

@Nat16 wrote:
Yes it appears to be quite a process. Must be coming by a cowboy on horseback. 😆

@Nat16 , snail mail! 🤣

Re: No SIM card received yet.

Nat16 — Sat, 14 Jan 2023 01:55:56 GMT

Thanks for your comment. No I didn't see multiple posts of such as I'm just learning how to navigate around here. A real newbie. I've always been with a cel service provider that serves it's customers with a live agent but am making the change because one needs to wait on hold for hours and I'm sick of it.

Re: No SIM card received yet.

Handy1 — Sat, 14 Jan 2023 02:08:10 GMT

@Nat16 @hTideGnow He was talking to @BKNS27 not you , either way public mobile is still a great place for low cost plans despite the whole online thing and no live agents.

Re: No SIM card received yet.

hTideGnow — Sat, 14 Jan 2023 02:12:37 GMT

HI @Nat16 welcome to PM. Yes, the message was for another regular 🙂

Re: No SIM card received yet.

Nat16 — Sat, 14 Jan 2023 03:08:55 GMT

Thanks for the clarification! Oops! My apologies. I see now that I need to pay more attention to the sender/intended receiver.

Re: No SIM card received yet.

Handy1 — Sat, 14 Jan 2023 03:21:50 GMT

@Nat16 @All good no worries , have a great day / night !