topic Re: OVERCHARGE FOR CURRENT PLAN in Get Support

OVERCHARGE FOR CURRENT PLAN

MayM — Fri, 13 Jan 2023 19:09:46 GMT

Hello,

On Nov 28, 2022, I changed to your promo plan.

It was 20GB for $55 but with $20 off for 15 months. The subtotal should be $35.

Here is the screenshot of what my plan should be effective Dec 14th. I was overcharged for December and January.

Re: OVERCHARGE FOR CURRENT PLAN

pmbc — Fri, 13 Jan 2023 19:14:31 GMT

@MayM Contact CS_Agent by sending them a private message via the envelope icon in the upper right beside your user profile icon. They should be able to check it and correct for you.

Re: OVERCHARGE FOR CURRENT PLAN

hairbag1 — Fri, 13 Jan 2023 19:42:25 GMT

Try this to confirm what plan you currently subscribe to....

Re: OVERCHARGE FOR CURRENT PLAN

hycm53 — Fri, 13 Jan 2023 19:46:18 GMT

@MayM wrote:
Hello,
On Nov 28, 2022, I changed to your promo plan.

It was 20GB for $55 but with $20 off for 15 months. The subtotal should be $35.

Here is the screenshot of what my plan should be effective Dec 14th. I was overcharged for December and January.

Chat with Simon for overcharge, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help

Re: OVERCHARGE FOR CURRENT PLAN

esjliv — Fri, 13 Jan 2023 19:49:14 GMT

Are you seeing the charges on your credit card @MayM ?

If not, and you see the extra funds in your available balance in your My Account then it seemed to charge you appropriately.

If you do not see the extra funds in your My Account then inquire with a CSA.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: OVERCHARGE FOR CURRENT PLAN

hairbag1 — Fri, 13 Jan 2023 19:50:04 GMT

@MayM...

additionally...looks like that offer was for new customer account only.

Starting Tuesday, November 22, customers can get an additional 20GB of data for $35 a month for 15 months* For a limited time, save $20 a month on our $55 plan for 15 months* using the promo code: 20OFFMONTHLY.

This offer is available to new customers who activate online. Offer ends today. Rules and conditions may apply.

Re: OVERCHARGE FOR CURRENT PLAN

darlicious — Fri, 13 Jan 2023 19:50:07 GMT

@MayM

Refresh your page or log out, clear your browser an close it. Reboot and log in again. Go to your payment page. Refresh it. Then look at the payment history. It may be a bit of a mess because of the messy promo that it is.....post a screenshot of it and we can talk you through and explain it.

Re: OVERCHARGE FOR CURRENT PLAN

darlicious — Fri, 13 Jan 2023 19:54:45 GMT

@hairbag1

But it was coded incorrectly and existing customers were able to successfully add the promocode but as a result the credits to be added on a time schedule got all messed up?!

Re: OVERCHARGE FOR CURRENT PLAN

hairbag1 — Fri, 13 Jan 2023 19:56:35 GMT

@darlicious

"coded incorrectly..."....imagine that !!

Re: OVERCHARGE FOR CURRENT PLAN

MayM — Fri, 13 Jan 2023 21:27:46 GMT

OH NO! I didn't realize I posted this publicly. I meant to message the customer service directly.

How do I delete my public posts please?

Re: OVERCHARGE FOR CURRENT PLAN

softech — Fri, 13 Jan 2023 21:29:34 GMT

@MayM wrote:
OH NO! I didn't realize I posted this publicly. I meant to message the customer service directly.

How do I delete my public posts please?

@MayM go back to your post, click the down arrow on the top right, click Edit message and then you can remove it

Re: OVERCHARGE FOR CURRENT PLAN

MayM — Fri, 13 Jan 2023 21:31:48 GMT

Thank you. I will try that.

Re: OVERCHARGE FOR CURRENT PLAN

esjliv — Fri, 13 Jan 2023 21:34:49 GMT

@MayM wrote:
OH NO! I didn't realize I posted this publicly. I meant to message the customer service directly.
How do I delete my public posts please?

@MayM You can't delete the thread...I don't see any harm in what you posted on the community public forum, so no need to edit/delete the post it I don't think.

Community forum is public with other customers and members like you here. Customer support (CSA) is dealt with through the ticketing system or private messaging within your INBOX/SENT envelope at the top, right of the community page.

Re: OVERCHARGE FOR CURRENT PLAN

MayM — Fri, 13 Jan 2023 21:37:28 GMT

Thank you. I didn't see the option to edit or delete on the drop down menu. I'm using the phone.

Re: OVERCHARGE FOR CURRENT PLAN

hTideGnow — Fri, 13 Jan 2023 21:41:37 GMT

HI @MayM you didn't have any person info exposed, you can leave your post there.

Just open a ticket with CS agent if you want to 🙂

Re: OVERCHARGE FOR CURRENT PLAN

dabr — Fri, 13 Jan 2023 21:44:59 GMT

@MayM You've not posted any personal details that I can see which would be the worrisome part as this part of the community is open to anyone with an internet connection. So you're all good and don't need to delete anything but just in case for the future you want to edit, then just click the downward arrow on the relevant post to edit and then select edit and then you will see your post is available to add or remove whatever you want from it. It might be a good idea to experiment using the edit when you don't need to for the future. 😊

edit: Yes you might need to wait until you can use your tablet or desktop if you don't see the down arrow top right of your post.

Re: OVERCHARGE FOR CURRENT PLAN

computergeek541 — Sat, 14 Jan 2023 06:59:16 GMT

@pmbc wrote:
@MayM Contact CS_Agent by sending them a private message via the envelope icon in the upper right beside your user profile icon. They should be able to check it and correct for you.

Please be aware that all customers should be directed to the chatbot for tickets. Using the above method will result in slower servcie.

Re: OVERCHARGE FOR CURRENT PLAN

MayM — Sat, 14 Jan 2023 02:35:04 GMT

Thank you to all those who replied. Much appreciated!