topic Re: account in Get Support

account

eleanorreimer — Fri, 13 Jan 2023 21:59:26 GMT

How can i print my transaction summary. I forgot before I logged out when I set up my account.

Re: account

softech — Fri, 13 Jan 2023 22:01:13 GMT

@eleanorreimer you meant the "invoice" when you pay manually on My Account? There is no way to get it back 😞

The best you can do is to go back to Payment history and get the transaction history from there, and maybe download the full transaction from that page

Re: account

pmbc — Fri, 13 Jan 2023 22:03:42 GMT

Keeping in mind the transaction history in payment history doesn't include taxes. Which is really strange b/c I don't think there would be any easy way to record transactions if you were getting reimbursed.

Re: account

HALIMACS — Fri, 13 Jan 2023 22:04:28 GMT

@eleanorreimer

You can also request that Public Mobile issue you a copy of the transaction summary.

It may take awhile, but they can issue this to you via e-mail by way of a pdf file.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.