topic Re: Why can't I submit a ticket in Get Support

Why can't I submit a ticket

Unsatisfied — Fri, 13 Jan 2023 21:01:34 GMT

This seriously seems like a rabbit hole, intentionally.

I try and submit one after I sign into the community and it asks for verification, which I give, and it tells me its incorrect.

Someone please at public mobile please reach out to me. This is absurd.

Edit - Was able to verify so I guess we will see if anyone gets back to me

Re: Why can't I submit a ticket

statusquo — Fri, 13 Jan 2023 20:56:51 GMT

Maybe the chatbot is going through some technical problems and you might want to try sending a private message to the agents. Try the second link from this page. https://www.publicmobile.ca/get-help

Re: Why can't I submit a ticket

pmbc — Fri, 13 Jan 2023 20:57:01 GMT

@Unsatisfied Did you send a private message to CS_agent or via the chatbot? They will ask for your PIN you set up for the PM account. If it's incorrect, go to you account and update with a new one under Profile, PIN.

I found out a new account I set up had a different PIN than I configured (maybe I made a mistake?) so I just went to the PIN setting and set up the same PIN and it was fine after that.

Re: Why can't I submit a ticket

esjliv — Fri, 13 Jan 2023 21:01:04 GMT

@Unsatisfied - please try again by opening a tab in incognito mode, perhaps they may help.

If ongoing issues, ontact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Why can't I submit a ticket

statusquo — Fri, 13 Jan 2023 21:04:38 GMT

I'm sorry now I realize my link earlier doesn't have a second link but just a chatbot. I'm sure I saw one somewhere but I'm glad esliv has given you the real link.

Re: Why can't I submit a ticket

Unsatisfied — Fri, 13 Jan 2023 21:12:35 GMT

Thank you for the contact info