topic Re: Need help to cancel sim order in Get Support

Need help to cancel sim order

Besawstephen — Fri, 13 Jan 2023 19:23:33 GMT

Order 323251
need to cancel, made by mistake

Re: Need help to cancel sim order

Besawstephen — Fri, 13 Jan 2023 19:24:03 GMT

Was for a SIM card, just made today, Jan 13

Re: Need help to cancel sim order

softech — Fri, 13 Jan 2023 19:24:33 GMT

@Besawstephen

Sim card purchase are not-refundable, but you can try your luck by open ticket with PM Support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Need help to cancel sim order

esjliv — Fri, 13 Jan 2023 19:43:14 GMT

fyi @softech, you know you don't need to be current public mobile customer to submit a ticket with CSA through SIMon Chatbot. So that option is still available for both customers and non-customers. 😃

Re: Need help to cancel sim order

softech — Fri, 13 Jan 2023 20:31:59 GMT

@esjliv thanks.. I usually do not suggest chatbot cos for the longest time, it has problem with CPO ticket , but seems like they fixed it now