topic Re: Using already activated sim in Get Support

Using already activated sim

hudsong16 — Fri, 13 Jan 2023 17:13:19 GMT

Had PM account, sim activated with number

Payment lapsed for a few months

not sure of pm account info online

"Activating sim" says please enter valid sim

Is it possible for me to use this sim, given I don't know my account details, or do I need to buy a new one?

Re: Using already activated sim

pmbc — Fri, 13 Jan 2023 17:15:29 GMT

You'll need to buy a new SIM. Once account becomes inactive I believe the SIM is no longer valid.

Re: Using already activated sim

Nezgar — Fri, 13 Jan 2023 17:15:50 GMT

it takes 90 days past your last active plan's expiry with no payment for an account to be permanently deactivated and number lost.

If it hasn't been 90 days yet, you might be able to recover the old account and phone number by making a payment to restore service.

If it HAS been more than 90 days, the account has been permanently de-activated, and the SIM can not be re-used. You'll have to get a new SIM, and activate a new account and new phone number from scratch.

Re: Using already activated sim

dust2dust — Fri, 13 Jan 2023 17:18:41 GMT

Put the sim in a phone and dial 611. What do you get? Dial 1-855-4pu-blic and enter the phone number. What do you get?

When did you last pay? 120 days (4 months) after that the account deactivates.