topic Re: Unlocking Old Iphone in Get Support

Unlocking Old Iphone

Myles_T — Fri, 13 Jan 2023 00:13:41 GMT

It says that my phone is carrier locked to Public Mobile. I´m trying to swap my sim card to another phone and its not working. It keeps saying ¨SIM not supported¨ Someone help!

Re: Unlocking Old Iphone

HALIMACS — Fri, 13 Jan 2023 00:16:00 GMT

@Myles_T

As far as I know, Public Mobile does not lock phones to its network.

It also does not supply phones through its parent company, TELUS, that are locked.

Contact a Customer support agent re this.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Unlocking Old Iphone

softech — Fri, 13 Jan 2023 00:16:18 GMT

@Myles_T So, was the phone you said locked working on PM sim card?

PM sells only unlocked phone, but, your phone could be locked by Telus/Koodo. Do you remember which provider you got the phone from? or an easy thing to check is which provider sim card is working on this phone without the "sim not supported" error?

Re: Unlocking Old Iphone

dust2dust — Fri, 13 Jan 2023 00:16:53 GMT

Did the phone originate out of Telus or Koodo back before 2017?

Re: Unlocking Old Iphone

HALIMACS — Fri, 13 Jan 2023 00:18:58 GMT

That's possible, @dust2dust

Geez... surprised such a device might still be operable.

@Myles_T , where, exactly, did you acquire the replacement device?

Re: Unlocking Old Iphone

Handy1 — Fri, 13 Jan 2023 00:29:25 GMT

@Myles_T @If the phone is locked you will need to get the carrier it came from to unlock it for you

Re: Unlocking Old Iphone

pmbc — Fri, 13 Jan 2023 00:33:12 GMT

@Myles_T may sound dumb, but could the SIM be not correctly aligned? Try removing simtray/SIM, make sure SIM is inserted correctly so the angled side lines up with the angled side in the tray. Also make sure SIM is not upside down. No disrespect but I like to start troubleshooting at the most very basic.

If your phone came out of the US maybe it's carrier locked to the carrier? Or if it was a Bell device, it's possible you need a Bell SIM to unlock the device.

As others have noted, knowing where the phone came from would help point you in the right direction. 🙂

Re: Unlocking Old Iphone

hTideGnow — Fri, 13 Jan 2023 00:35:42 GMT

Hi @Myles_T if the phone was originally from PM or Telus or Koodo , and the phone gives that error when you put in other sim cards, then yes, PM should be able to help. You can then open ticket with CS agent here:

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unlocking Old Iphone

Yummy — Fri, 13 Jan 2023 00:38:20 GMT

@pmbc wrote:
@Myles_T may sound dumb, but could the SIM be not correctly aligned

There is No way to stick SIM into phone wrong side. SIM sits in tray in only one way; tray can fit into phone in only one way.

Well, you might be able to push it but it will brake everything inside.

Re: Unlocking Old Iphone

hTideGnow — Fri, 13 Jan 2023 00:45:38 GMT

hi @Myles_T

this can show clearly if your iPhone is locked:

Settings > General > About > Find Carrier Lock

if it shows No SIM restrictions, then your iPhone is unlocked

Re: Unlocking Old Iphone

CountyDownIeUk — Fri, 13 Jan 2023 01:37:09 GMT

Old....like a 4 or 4S or ??

Never the less look here and it will tell you if it is locked to a carrier and which one.

https://imei24.com/check/iphone_lock_checker/

PM will unlock it for you....just contact a CSA.

So the "another phone" is an old iPhone...just verifying??

Re: Unlocking Old Iphone

darlicious — Fri, 13 Jan 2023 02:02:25 GMT

@Myles_T

If the phone is locked to the telus network which provider's Sim card are you trying to put in it?

Re: Unlocking Old Iphone

CountyDownIeUk — Fri, 13 Jan 2023 03:03:00 GMT

We’ve gone miles and miles for you Myles so what is happening at your end?