topic Re: Billing error in Get Support

Billing error

sallyphilips — Thu, 12 Jan 2023 23:04:31 GMT

You double-billed me for January. Charged January 10 and again January 11

Re: Billing error

HALIMACS — Thu, 12 Jan 2023 23:07:47 GMT

@sallyphilips

Is it possible you're viewing 2 charges on your credit card statement, one pending, and the other authorized?

Typically, these 'pending' charges fall off and only one remains as authorized.

To ensure, check your Payments tab in self-serve to see if only a payment equaling your plan amount was extracted.

Re: Billing error

yackinlyn — Thu, 12 Jan 2023 23:09:25 GMT

How's your payment history looks like?the comment is correct, I normally get two notifications,one pending one actual.

Re: Billing error

HALIMACS — Thu, 12 Jan 2023 23:14:51 GMT

Indeed @yackinlyn , it's quite normal for some companies charges to pend for up to several days before they 'settle' into an authorized charge.

The real tell here will be whether @sallyphilips payment history on their self-serve shows 2 separate payments on 2 consecutive days. If this is the case, the 2nd payment may very well display under their Available Funds (and can then be used as a 'prepayment' towards their next renewal)

Re: Billing error

yackinlyn — Thu, 12 Jan 2023 23:19:32 GMT

It did surprised me first time I signed cc notifications on two charges.them I learned myself just a pending one.