topic Re: Refund in Get Support

Refund

wattonc — Thu, 12 Jan 2023 20:38:03 GMT

I deactivated my payment method and the payment still went through. Please refund the amount as I wanted to cancel but there ain't no other to cancel other than waiting 90days of none payment.

Please advise how long the refund will take to process.

Thanks

Re: Refund

Handy1 — Thu, 12 Jan 2023 20:39:26 GMT

@wattonc @To get a refund of any kind you need supports help

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Refund

dabr — Thu, 12 Jan 2023 20:40:46 GMT

@wattonc Did you disable autopay (pre-authorized payments) and the payment still went through? That shouldn't happen so submit a ticket to customer support via chatbot and ask for a refund and also to remove your payment card from the account if you really want to deactivate service with PM.

chatbot: https://www.publicmobile.ca/get-help

Re: Refund

computergeek541 — Thu, 12 Jan 2023 21:20:43 GMT

Re: Refund

HALIMACS — Thu, 12 Jan 2023 23:41:01 GMT

@wattonc

Interesting result, but not what you expected.

By "deactivated your payment", what exactly do you mean?

Did you untick the box under your Payments tab, in Manage Payment Method, as below:

Or did you cancel or hold your payment card with your credit card provider?

Re: Refund

marivelloso — Fri, 13 Jan 2023 01:55:14 GMT

Public Mobile is doing that! The same happened to me this month. The app is saving our credit card information without our consent and charging us monthly. I would never recommend this company to anyone!!!!

Re: Refund

gpixel — Sat, 14 Jan 2023 05:33:04 GMT

@wattonc @marivelloso

yes this is a known issue. the best solution to deactivating an account when it's not in use is to enable lost/stolen mode to avoid the system from charging the card. then after 90 days the account will be deleted. one can also contact customer support to remove the card. however, for piece of mind one should also enable the lost/stolen feature

Re: Refund

itensweet — Tue, 31 Jan 2023 04:56:18 GMT

The same thing happened to me a few days ago too even though I had removed my credit card info in December. I would like to know how to get a refund too! In the meantime I will follow the advice of listing the phone as stolen!