topic Re: Having Trouble porting my Phone number in Get Support

Having Trouble porting my Phone number

lukmishra — Thu, 12 Jan 2023 21:56:48 GMT

I'm Having Trouble Porting my old phone Number.Please contact me.

Re: Having Trouble porting my Phone number

esjliv — Thu, 12 Jan 2023 20:40:58 GMT

You may submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

Re: Having Trouble porting my Phone number

Handy1 — Thu, 12 Jan 2023 20:41:57 GMT

@lukmishra get help from a agent

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Having Trouble porting my Phone number

darlicious — Thu, 12 Jan 2023 20:59:42 GMT

@lukmishra

Call the telus porting department phone number sent to your private message box. Preferably supply them with your old providers account# to reinitiate porting. The IMEI # can easily have a typo so using the account # is a safer option.

Put your old Sim card back in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of receiving it. Your port will complete within a few minutes to a maximum of 2 hours. Once the old Sim stops working you can replace it with your pm Sim card and reboot your device.

Welcome to Public Mobile!

Re: Having Trouble porting my Phone number

computergeek541 — Thu, 12 Jan 2023 21:56:26 GMT

@lukmishra wrote:
I'm Having Trouble Porting my old phone Number.Please contact me.

Don't look for anything called an ESN or MEID on your device. It doesn't exist. It's the IMEI that you need, but account number from the old carrier is preferable.