topic Re: email reset in Get Support

email reset

Jackiepercy21 — Thu, 12 Jan 2023 19:27:47 GMT

i cannot remember what email i used to create my account.

Is there a way to find out?

Re: email reset

softech — Thu, 12 Jan 2023 19:28:46 GMT

@Jackiepercy21 you can try using the Reset Password link there as then put in any possible email and see which one gets the password reset email

if that does not work, open ticket with PM support using chatbot and they can sort it out for you

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: email reset

walker1 — Thu, 12 Jan 2023 19:32:12 GMT

@Jackiepercy21

You might want to just change your email address by asking a Customer Support Agent, to help with that.

Use the Chatbot Simon to get a service ticket started first.

Or send a private message to CS_Agent

Re: email reset

Handy1 — Thu, 12 Jan 2023 19:32:30 GMT

To change your email you. Need supports assistance

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: email reset

dust2dust — Thu, 12 Jan 2023 19:34:34 GMT

Look in all your email accounts for the welcome email from when you signed up or marketing and promotion emails from Public. That would be your registered email address.

Re: email reset

BKNS27 — Thu, 12 Jan 2023 20:01:53 GMT

@Jackiepercy21

If you used the same email when you activated your SIM and joined this Community. Just click on your avatar on the top right then click on My Settings and it will show your email address.

Also look for the Welcome to PM on possible email addresses.

Only a CS_Agent to have your email changed as long as your credentials are confirmed.