topic Re: Porting from PC Mobile in Get Support

Porting from PC Mobile

Rattemm — Tue, 04 Jan 2022 19:57:03 GMT

Wondering about porting from PC mobile, in the meantime I've paid for public mobile service but can't use it cause I need my number. How long does porting take? I don't want to be on the hook for another billing cycle with the other provider!

Re: Porting from PC Mobile

NDesai — Fri, 05 Aug 2016 01:22:04 GMT

Usually, it takes few mins to few hours as long as your old account is active and in good standing.

Re: Porting from PC Mobile

McLaren — Fri, 05 Aug 2016 02:27:13 GMT

For PC Mobile and Koodo you're supposed to choose a new number first then manually port the number over from self serve. Or pm a admin to do it

Re: Porting from PC Mobile

etsat — Fri, 05 Aug 2016 04:38:59 GMT

The support guys should respond within 48 hours. You can also PM a staff member on the forums and they might help you do port it faster. Either way, your PC Mobile bill is pro-rated, so you won't be paying too much extra, though it sucks to have to effectively pay for two services at once.

Re: Porting from PC Mobile

rcoach1974 — Fri, 05 Aug 2016 04:43:54 GMT

walk away..........better yet RUN away. No support from PM

Re: Porting from PC Mobile

Luddite — Fri, 05 Aug 2016 12:57:51 GMT

@Rattemm What is your service status this morning? Do you need a moderator @Shazia_K @Mary_M to look at your port status?

Re: Porting from PC Mobile

Mary_M — Fri, 05 Aug 2016 13:16:42 GMT

Hello @Rattemm

Sorry to hear about the delay with your port.

I can verify the status of the port you requested, would you mind sending me your phone number via private message ?

Thank you,

Mary

Re: Porting from PC Mobile

Rattemm — Sat, 06 Aug 2016 20:00:16 GMT

I chose a new number and submitted

Re: Porting from PC Mobile

Rattemm — Sat, 06 Aug 2016 20:01:35 GMT

Thanks @Mary_M I did private message you. Still haven't heard anything. I'm regretting the public mobile jump.

Re: Porting from PC Mobile

Luddite — Sat, 06 Aug 2016 20:14:10 GMT

Not sure what you have sent Mary, but she will need:

- your PM account email address (if different from your Community account) and phone number

- your PC Mobile phone and account numbers.

Re: Porting from PC Mobile

jyin — Thu, 17 Nov 2016 09:18:17 GMT

So far I have been very disappointed with the service from Public mobile. It has been 48 hours and no reply on how to port my PC mobile number to Public mobile. I just don't want to have to pay for two providers. When I registered it said that if my old provider was from PC mobile that I have to choose a new number first and contact Public mobile for them to port my old number. Can anyone help me please?

Thanks