topic How do I receive invoices? in Get Support

How do I receive invoices?

tessaducharme10 — Thu, 12 Jan 2023 16:54:38 GMT

I am inquiring on how to get my invoices sent to my email or have access to them?

Re: How do I receive invoices?

softech — Thu, 12 Jan 2023 16:55:39 GMT

@tessaducharme10 for official invoice from PM, please open ticket with support. They might need 2 weeks to prepare that

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: How do I receive invoices?

Handy1 — Thu, 12 Jan 2023 16:57:06 GMT

@tessaducharme10 @You would need to ask support for this

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: How do I receive invoices?

Meow — Thu, 12 Jan 2023 16:58:13 GMT

You will have to contact agent to issue you official receipt.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

As explained by @AE_Collector:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

Re: How do I receive invoices?

darlicious — Thu, 12 Jan 2023 17:01:33 GMT

@tessaducharme10

Do you need it for tax purposes? You can download the last 12 months of your payment history. Going forward consider paying manually just before renewal and you will be offered the ability to download your invoice/reciept. It will contain all of the necessary info required for employer or business reimbursement or for tax filing purposes. Past invoices have to be requested from customer support and take up to 30 days to be recieved by email. Use the links as provided by @softech above.

Edit:

Here's an example....

Re: How do I receive invoices?

hTideGnow — Thu, 12 Jan 2023 17:35:37 GMT

HI @tessaducharme10 it takes long for PM to prepare the invoices. So, order couple months at a time from CS agent

Also, the invoices are good for tax purpose, but if you are using it as a address proof, it is not good for that. PM is a prepaid provider and does not validate your address and identity when joined, many places will not take PM invoices as address proofs