topic Re: Plan details in Get Support

Plan details

MAMac — Thu, 12 Jan 2023 11:19:45 GMT

Why hasn't my plan details updated to my new plan from a month ago. Details are still showing my old plan.

Re: Plan details

Handy1 — Thu, 12 Jan 2023 11:21:41 GMT

Try again incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh page. ^^^

Re: Plan details

MAMac — Thu, 12 Jan 2023 11:27:50 GMT

Thank you. Incognito mode worked. 😁

Re: Plan details

Handy1 — Thu, 12 Jan 2023 11:28:13 GMT

@MAMac @Awesome happy to hear it

Re: Plan details

HALIMACS — Thu, 12 Jan 2023 11:33:07 GMT

Indeed... @Handy1 is making nice use of that graphic.

It's so very helpful, isn't it @MAMac !!!

Re: Plan details

darlicious — Thu, 12 Jan 2023 11:33:19 GMT

@MAMac

Have you cleared or closed your browser in the last month and rebooted your device? If not you will continue to get the cached version of your self serve account. Refreshing the page using the little arrow thingy should update your plan details to the new plan. Your device is causing brain fog in your self serve account. Let it have a nap and shut out the chaos by closing your browser and rebooting your device at least once a week. You will get better performance out of it.