topic Re: Service plan change without authorization in Get Support

Service plan change without authorization

smartin — Wed, 11 Jan 2023 23:26:53 GMT

Hello,

on logging into my Public Mobile account I noticed that my service plan was changed to the higher one. I did not request that change. Can you plain how it happed? Who can I contact to report and dispute it?

Thank you in advance for any advice.

Re: Service plan change without authorization

Handy1 — Wed, 11 Jan 2023 23:29:51 GMT

@smartin Any chance your or someone in your household could have replied yes to one of there promo text by accident

Re: Service plan change without authorization

smartin — Wed, 11 Jan 2023 23:32:43 GMT

No chance, the number is controlled by me, also I never received any email confirmation about the service plan change.

Re: Service plan change without authorization

Handy1 — Wed, 11 Jan 2023 23:36:27 GMT

@smartin @Then reach out to support and explain the situation if your owed a credit

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Re: Service plan change without authorization

walker1 — Wed, 11 Jan 2023 23:36:37 GMT

@smartin

You should reach out to a Customer Support Agent and have them fix things for you.

Use the Chatbot Simon to get a service ticket started first.

The link is at the bottom of this page.

Re: Service plan change without authorization

smartin — Wed, 11 Jan 2023 23:38:09 GMT

Thank you for your reply. Is it common for the unauthorized plan changes like this?

Re: Service plan change without authorization

Handy1 — Wed, 11 Jan 2023 23:38:52 GMT

@smartin @No it’s not have it investigated

Re: Service plan change without authorization

HALIMACS — Wed, 11 Jan 2023 23:39:40 GMT

It was by text, @smartin , not email.

A simple reply of YES would have resulted in a change on next renewal.

Re: Service plan change without authorization

smartin — Thu, 12 Jan 2023 00:10:52 GMT

I did have a credit on my account, logged in to check what was left of it and found that unpleasant surprise. This line is used as a bakup line - I would never need $15 gb data or unlimited calling on it. I submitted the ticket. Hopefully the customer service can help me in this matter.

Thank you for all my replies

Re: Service plan change without authorization

dust2dust — Thu, 12 Jan 2023 00:11:27 GMT

Yes, the text came from shortcode 5169. It either gave a yes button to tap or you reply with a yes.

You also likely got the freebies from 4911 where you had the option of replying or tapping yes2 (not just yes).

Re: Service plan change without authorization

Handy1 — Thu, 12 Jan 2023 00:23:49 GMT

@smartin @Just keep an eye on your envelope on top of page to the right for the response

Re: Service plan change without authorization

smartin — Thu, 12 Jan 2023 00:27:40 GMT

yes, I did receive 2 GB bonus offer, though I did not need it, but always thankful for free stuff. I also never received any emails about the service plan change confirmation.

Re: Service plan change without authorization

BKNS27 — Thu, 12 Jan 2023 00:48:31 GMT

@smartin

By any chance you were on the old $10 plan? It has been increased to $13 plus taxes.

PM is kind of forcing members on the $13 plan to upgrade to the $15 plan.

Re: Service plan change without authorization

dust2dust — Thu, 12 Jan 2023 00:55:47 GMT

@BKNS27 wrote:
PM is kind of forcing members on the $13 plan to upgrade to the $15 plan.

@BKNS27- Over my cold dead hands. 🙂 They forced us onto their new $13 plan. What you're saying is coercion.