topic Re: Incoming calls from landlines display "Private Number" in Get Support

Incoming calls from landlines display "Private Number"

HuronBob — Fri, 06 Jan 2023 15:48:01 GMT

My wife had submitted a ticket because all of her incoming calls displayed "Private Number". We thought we had it resolved becuase anyone using a cellphone that called displayed either a contact name or a number. Then our neighbor called from their landline and it was displayed as "Private number". My wifes cousin called her from a landline and we got the same thing ("Private Number"). We were about to submit another ticket but I thought I would try and see if the same thing occured on my cell. We are both with P M. I got our neighbor to call my cell instead of my wifes and wouldn't you know it, it shows up as "Private Number" on my phone as well. We know that these phone numbers are not unlisted numbers. Please help get this resolved.

Re: Incoming calls from landlines display "Private Number"

computergeek541 — Fri, 06 Jan 2023 15:50:41 GMT

Only a customer support agent can help with this type of issue. Hopefully, your ticket will be responded to quickly.

Re: Incoming calls from landlines display "Private Number"

softech — Fri, 06 Jan 2023 15:52:13 GMT

@HuronBob Maybe support need to reset the account again on the backend 😞

I remember you had a ticket from 2 days ago, try to reply on the same ticket and tell them issue comes back again, I guess they can pickup on the same ticket, pickup from where it left off

Re: Incoming calls from landlines display "Private Number"

HuronBob — Fri, 06 Jan 2023 15:55:12 GMT

I'll give it a try.

Re: Incoming calls from landlines display "Private Number"

HuronBob — Fri, 06 Jan 2023 16:07:18 GMT

The only problem is that it is not happenning on my wifes phone but mine as well

Re: Incoming calls from landlines display "Private Number"

HuronBob — Fri, 06 Jan 2023 16:07:55 GMT

I mean both of our phones

Re: Incoming calls from landlines display "Private Number"

softech — Fri, 06 Jan 2023 16:08:04 GMT

@HuronBob it's weird 😞 Ask on the same ticket and see what they say

Re: Incoming calls from landlines display "Private Number"

Meow — Fri, 06 Jan 2023 16:30:05 GMT

Land line could be Real land line (Bell, wires to your home) or VOIP. At some voip 'land lines' customer can be set Not to display name/number.

Ideally, find a phone which displays land line number and then call your phones from the same line and see what you will see.

Re: Incoming calls from landlines display "Private Number"

hycm53 — Fri, 06 Jan 2023 16:33:19 GMT

@HuronBob wrote:
My wife had submitted a ticket because all of her incoming calls displayed "Private Number". We thought we had it resolved becuase anyone using a cellphone that called displayed either a contact name or a number. Then our neighbor called from their landline and it was displayed as "Private number". My wifes cousin called her from a landline and we got the same thing ("Private Number"). We were about to submit another ticket but I thought I would try and see if the same thing occured on my cell. We are both with P M. I got our neighbor to call my cell instead of my wifes and wouldn't you know it, it shows up as "Private Number" on my phone as well. We know that these phone numbers are not unlisted numbers. Please help get this resolved.

Make sure all the caller don't hide their phone numbers whether are landline numbers or cell phone numbers.

Re: Incoming calls from landlines display "Private Number"

dust2dust — Fri, 06 Jan 2023 16:39:53 GMT

If your neighbour is willing to try things then have them dial *31#1yournumber and see if you get private number.

It's not about their number being unlisted or not. I think Meow has touched on this likelihood.

Re: Incoming calls from landlines display "Private Number"

HuronBob — Fri, 06 Jan 2023 16:46:35 GMT

@dust2dust I will give it a try

Re: Incoming calls from landlines display "Private Number"

HuronBob — Fri, 06 Jan 2023 16:51:41 GMT

But there was no issue with landlines prior to my wife signing up with P M

Re: Incoming calls from landlines display "Private Number"

dust2dust — Fri, 06 Jan 2023 17:04:01 GMT

iphones? If so, go to settings general about and see if any updates happen.

Re: Incoming calls from landlines display "Private Number"

HuronBob — Sat, 07 Jan 2023 15:31:29 GMT

Ok, I went over to my neighbors house and used their landline to call my number and started with *31#1mynumber. I could not get past the *31#1 before I would get a recording that stated that number is not recognized.

Re: Incoming calls from landlines display "Private Number"

HuronBob — Sat, 07 Jan 2023 15:59:33 GMT

Not IPhones

Re: Incoming calls from landlines display "Private Number"

softech — Sat, 07 Jan 2023 16:03:30 GMT

@HuronBob

and people on mobile calling you will show the number?

only your neighbour landline showing Private number? was it just that one neighbout? did you ask other friends to check with their landlines as well?

Re: Incoming calls from landlines display "Private Number"

HuronBob — Sat, 07 Jan 2023 16:05:47 GMT

@Meow The neighbors landline displayed as "Carol" (one of the contacts on my wifes phone) on the Bell network before switching her service to PM(Telus).

Re: Incoming calls from landlines display "Private Number"

softech — Sat, 07 Jan 2023 16:08:18 GMT

@HuronBob Just "Carol" is not showing correctly? how about other people's landlines? do they show?

Re: Incoming calls from landlines display "Private Number"

HuronBob — Sat, 07 Jan 2023 16:09:40 GMT

People calling from a cell will display their name (If they are a contact) or number if they are not. It was not just the one number. She recieved 2 other cals from landlines that all displayed as private numbers

Re: Incoming calls from landlines display "Private Number"

softech — Sat, 07 Jan 2023 16:14:05 GMT

@HuronBob what did PM say when you re-open the ticket with them? did they escalate to senior technical support?