topic Re: Dec11 payment in Get Support

Dec11 payment

delacrme — Wed, 11 Jan 2023 21:31:16 GMT

My husband's account - Henry was charged twice on Dec11/22 - 2 debits of $11.30. Please check.

Re: Dec11 payment

Handy1 — Wed, 11 Jan 2023 21:36:16 GMT

@delacrme @Check your cc is one of the charges pending , there are times when a charge will appear twice for same charge and so if one is pending and the other already posted it should fall of and disappear also check your selves serve for a potential credit if you need further help you can always speak to support

with

Re: Dec11 payment

dust2dust — Wed, 11 Jan 2023 21:38:04 GMT

Do you see an additional $10 of balance in the account here? What plan is he on? Does he have a bunch of rewards or promo credits?

Re: Dec11 payment

cgzhao — Wed, 11 Jan 2023 21:43:51 GMT

correct, i got two text cc notifacations of the same charge, one is pending one is acctual charge, if you log in cc to see, there is only one charge happened

Re: Dec11 payment

HALIMACS — Wed, 11 Jan 2023 22:46:00 GMT

@delacrme

Is it possible the two charges are for two separate services?

If not, and the extra charge is showing as an available funds on the self-serve account, best to leave it there as opposed to requesting a refund as the refund process can take longer than the next renewal date.

Re: Dec11 payment

delacrme — Tue, 24 Jan 2023 00:13:46 GMT

Dec. 11, 2022Dec. 11, 2022

	PUBLIC MOBILE 855-4782542 BC	11.30
	PUBLIC MOBILE 855-4782542 BC	11.30

Re: Dec11 payment

softech — Tue, 24 Jan 2023 00:14:54 GMT

@delacrme wrote:
Dec. 11, 2022Dec. 11, 2022
PUBLIC MOBILE 855-4782542 BC 11.30
PUBLIC MOBILE 855-4782542 BC 11.30

@delacrme you got it from credit card? still one of them could be pending, check with credit card first

Re: Dec11 payment

delacrme — Tue, 24 Jan 2023 00:15:36 GMT

My visa credit card statement shows 2 debits of $11.30 on the same day of Dec11when it should only be one. - Henry

Re: Dec11 payment

HALIMACS — Tue, 24 Jan 2023 00:18:45 GMT

@delacrme

Could the 2 charges be for 2 separate services? One yours, and the other your spouses?

If not, does the 'extra' charge display under the Available Funds (which means it's 'banked' for the next renewal)

Re: Dec11 payment

delacrme — Tue, 24 Jan 2023 00:17:25 GMT

the 2nd amount of $11.30 was already debited and not pending.

Re: Dec11 payment

HALIMACS — Tue, 24 Jan 2023 00:17:36 GMT

It's from December 11, @softech

I've seen some pending credit charges for up to 2 weeks - never 6 weeks. (just my personal experience...) 🙂